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How do I dispute a transaction?

Before disputing a charge you don’t recognize, check whether the transaction amount and date line up with a valid charge you may have made to a differently named business. Some businesses operate under different names than what they use with customers – a quick internet search should help you discover whether a business you visited operates under multiple names.

If you still believe you have unauthorized charges on your account, fill out a dispute form. See the "How does the transaction dispute process work?" FAQ below for what happens after a dispute is filed.

To report a lost, compromised, or stolen card, request a card replacement. Your card will be cancelled and a new one will be issued. A replacement fee may apply. Please see your Cardholder Agreement or Deposit Account Agreement for more information. 

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