Top Questions

  • The fee schedule below describes the fees associated with our accounts and services. We may offer additional products, services and features from time to time, and the fees for those offerings will be disclosed to you at the time they are offered. In addition to the fees listed below, there are some situations where a third party may charge additional fees. For example, when you use an ATM outside of our network, you may be charged a fee by the ATM operator in addition to our fee.

    FEATURES SIMPLE FEES
    Purchase Price $2.95
    Monthly Charge $9.95
    Deposit Cash Using the Green Dot App Free
    In Network ATM Withdrawal Free
    Out of Network ATM Withdrawal* $3.00 per transaction
    Out of Network Balance Inquiry at ATMs* $0.50
    Teller Cash Withdrawal Fee $3.00 per transaction
    Replacement Card (for Lost, Stolen, or Damaged Card) $5.00
    Foreign Transaction Fee** $3% of total transaction amount
    Inactivity Fee*** $9.95
    Paper Check Fee $5.95 for a pack of 12 checks
    Direct Deposit No fee for direct deposit

    *You may also be charged a fee by the ATM operator in addition to our fee (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
    **This fee is in addition to any other fee that may apply to your transaction. Please note use of your debit card outside of the U.S. may be limited; See your Account Agreement for more information.
    ***A one-time fee of $9.95 is assessed if there is no activity on the account 90 days after purchase of the card.

    The Green Dot Cash Back Visa® Debit Card offers 2% cash back on qualifying online and mobile purchases and 2% interest (APY) on money in the High-Yield Savings Account up to a $10,000 balance – Annual Percentage Yield accurate as of 8/1/20 and may change anytime. The account also offers a variety of ways to save on fees. For instance, you can deposit cash for free using the Green Dot app and use our in-network ATMs for free cash withdrawals. There are also no overdraft fees or penalty fees of any kind. Plus, we make your money from direct deposit available fast. Get your pay up to 2 days before payday and your federal benefits up to 4 days before benefits day!

    Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

     

  • Your Cash Back Visa® Debit Card comes with a variety of mobile banking features including mobile check deposit, online bill pay, free cash deposits using the Green Dot app and sending money to another Green Dot card. Plus, set up your new Cash Back Visa® Debit Card on your phone to use with Apple Pay, Android Pay or Samsung Pay so you can “tap and spend” (where mobile payments are accepted) and also easily make mobile purchases (where Apple Pay, Android Pay, Google Pay or Samsung Pay are accepted). Of course, you can always use your physical Cash Back Visa® Debit Card at stores and ATMs where Visa® Debit is accepted!

  • 1. Activate the card you received in the mail so that it’s registered and ready for use by following the instructions located on the card sticker.

    2. Download the Green Dot app. You can sign into the app using the login details you created when you registered the account.

    3. Deposit money to your account to start using the card and earning 2% cash back. Click on the “DEPOSIT” button in the app or visit GreenDot.com to see all the ways to make a deposit.

    4. Make your new card the “default payment card on file” for all your online and app accounts, like Uber, Amazon, Walmart.com, GrubHub, Netflix, InstaCart, Wish, and Etsy!

    Important: You aren’t eligible to participate in the cash back program if we’re unable to verify your identity.

  • Most goods or services purchased online or through an app qualifies for cash back. See our separate FAQ for more information about what does not qualify.

    To make it easy for you, we send a mobile notification whenever you make a qualifying online or mobile purchase. Plus, you can check the Cash Back Tracker in the Green Dot app.

    Be aware that cash back is normally added to your cash back balance once your qualifying purchase transaction posts but could take up to 30 days.

    Refer to your Account Agreement for more information.

  • The card you purchased at a store is a temporary card and is not personalized with your name nor has your address associated with the account. When you register your card, a new card personalized with your name will be sent in the mail. Registration, online access and mobile number are required to access all features that the account offers. For instance, when you register your Cash Back Visa® Debit Card, you’ll be able to deposit checks or add cash using the Green Dot app, pay bills, order paper checks and more!

  • Yes. 2% cash back payments made on qualifying purchases that resulted in returns, reversals, cancellations, or disputes will be subtracted from your cash back balance.

    Prior to redeeming your cash back balance, all returns, credits, or refunds made by any online or app merchant to your account will be backed out of the accumulated 2% cash back payments for the prior year and deducted from the cash back balance.

  • You can send money to anyone in the U.S. with a Green Dot card as long as you have a valid email address or mobile phone number for the recipient.

    1. Log in and navigate to Pay, then select Send Money.

    2. Enter the recipient’s name, email address or mobile phone number, memo, and the amount to send.

    3. Hit “Next” to review the information before selecting “Send Money” to complete the transaction.

  • Introducing the new Cash Back Visa® Debit Card. With this debit card, you can earn 2% cash back on qualifying online and mobile purchases, plus earn 2% interest (APY) on money in the High-Yield Savings Account up to a $10,000 balance – that’s an Annual Percentage Yield 20x higher than the national average! *

    You will also enjoy*:

    • No overdraft fees, penalty fees or bank transfer fees, ever. Plus, there are ways to get other fees waived (see below for details)
    • Free cash deposits using the Green Dot app at participating retailers
    • Free in-network ATMs nationwide
    • Early payday with ASAP Direct Deposit

    *Claim the cash back bonus after 12 months of use and your account being in good standing.

    Interest paid on money in Savings Account every 12 months based on the average daily balance of the prior 365 days, up to a maximum balance of $10,000. Annual Percentage Yields (APYs) are accurate as of 8/1/20 and may change before or after you open an account. See Account Agreement for fees, terms and conditions. The average national savings account interest rate of 0.06% is determined by the FDIC as of May 11, 2020. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Savings account rates are based on the $2,500 product tier. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more.

    Free cash deposit using our app at participating retailers. See app for free ATM locations. Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. We will not be able to deposit your payment if we are unable to match recipients.

  • After registering your Cash Back Visa® Debit Card and setting up direct deposit, you may be eligible to receive your pay up to 2 days early or government benefits up to 4 days before benefits day (subject to deposit verification and depending on your payment provider’s process and timing).

    Some employers and benefits providers send payment instructions ahead of the actual payday. If they do, we’ll credit the amount to your account when we receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. However, it’s important to note that if and how early your deposit can be posted to your account is completely dependent on when the employer or benefits provider sends us the payment instructions and fraud restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

  • Depositing cash to your Green Dot account has never been easier! With the new Cash Back Visa® Debit Card, you can make cash deposits to your account using the Green Dot app at participating retailers. Or simply make cash deposits at the register of 90K+ retailers nationwide. You can also have family or friends add cash to your account using MoneyPak® - learn more here.
    Log into the app and click “Deposit” or Visit GreenDot.com/Deposit for all the ways you can deposit cash to your account including bank transfers and mobile check deposits.

  • To be eligible, your account must be in good standing. To maintain your account in good standing for the purposes of being eligible to earn and redeem your 2% cash back, you must have a positive balance and your account must not be blocked. Refer to your Account Agreement for more information.

  • No, a Cash Back Visa® Debit Card can’t help improve your credit because the account does not have a credit line attached to it like a credit card. But a Cash Back Visa® Debit Card from Green Dot can be very helpful for money management.

  • Redeem the cash back starting on the anniversary of your account registration date.

    • At that time, you can move the money into your available account balance. Then you can spend it or transfer it into your High-Yield Savings Account to earn interest. Remember, there are no additional fees to use the High-Yield Savings Account.
    • Prior to redeeming your annual cash back, all returns, credits or refunds made by any online or app merchant to the cash back bank account will be deducted from the accumulated cash back balance from the prior year.
    • Your account must be in good standing in order to redeem the accumulated balance. To maintain your account in good standing for the purposes of being eligible to redeem your annual cash back, you must have a positive balance and your account must not be blocked or flagged for fraud or notated for some other reason that makes the account unusable. If the account has a zero or negative balance, you’ll be required to bring the account to a positive balance in order to redeem the cash back.

    Refer to your Account Agreement for more information.

  • 2% cash back earned on transactions usually update after a qualifying transaction has successfully posted but could take up to 30 days. Refer to your Account Agreement for more information.

  • Your Green Dot debit card can be used as either a debit or credit transaction. Debit transactions will require a Personal Identification Number (PIN), so only use this option if you already have a PIN set up.

  • Green Dot will pay a 2% cash back on purchases of actual goods or services. The following transactions don’t qualify:

    • Airline purchases,
    • Quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as digital wallets, person-to-person transactions, casino chips or transactions at online gaming sites, travelers’ checks, lottery tickets, etc.),
    • Use of your debit card to purchase gift cards or for funding another card or account,
    • Bill payments, either using your debit card or using our online bill pay service,
    • Transferring funds from your debit card or bank account to another bank account or credit card account, and
    • Transactions conducted at www.greendot.com or our mobile application (such as online bill payments or person-to-person transfers).

    Without regard to the items specifically mentioned in these rules, Green Dot reserves the right to close any accounts at any point prior to or after the anniversary of the account if, in its sole discretion, the use of the account appears abnormal or for the purpose of gaming the program.

    See your Account Agreement for more information.

  • Upon successful completion of registration of your Cash Back Visa® Debit Card, you can use your card to make purchases everywhere Visa® debit is accepted in the U.S.

    • Interest is paid on money in the FDIC-insured High-Yield Savings Account every 12 months based on the average daily available balance of the prior 365 days, up to a maximum balance of $10,000.
    • On each account anniversary date, the calculated annual interest will be automatically added to your High-Yield Savings Account,
    • Savings Account Annual Percentage Yield of 2% is accurate as of 8/1/20, may change anytime.

    Money in your High-Yield Savings Account cannot be spent on purchases or cash withdrawals. You can move funds in and out of your High-Yield Savings Account to your Cash Back Visa® Debit Card account as often as you like, subject to security limits. There are no additional fees to use the High-Yield Savings Account.

    Refer to your Account Agreement for more information.

High-Yield Savings Account

  • The fee schedule below describes the fees associated with our accounts and services. We may offer additional products, services and features from time to time, and the fees for those offerings will be disclosed to you at the time they are offered. In addition to the fees listed below, there are some situations where a third party may charge additional fees. For example, when you use an ATM outside of our network, you may be charged a fee by the ATM operator in addition to our fee.

    FEATURES SIMPLE FEES
    Purchase Price $2.95
    Monthly Charge $9.95
    Deposit Cash Using the Green Dot App Free
    In Network ATM Withdrawal Free
    Out of Network ATM Withdrawal* $3.00 per transaction
    Out of Network Balance Inquiry at ATMs* $0.50
    Teller Cash Withdrawal Fee $3.00 per transaction
    Replacement Card (for Lost, Stolen, or Damaged Card) $5.00
    Foreign Transaction Fee** $3% of total transaction amount
    Inactivity Fee*** $9.95
    Paper Check Fee $5.95 for a pack of 12 checks
    Direct Deposit No fee for direct deposit

    *You may also be charged a fee by the ATM operator in addition to our fee (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
    **This fee is in addition to any other fee that may apply to your transaction. Please note use of your debit card outside of the U.S. may be limited; See your Account Agreement for more information.
    ***A one-time fee of $9.95 is assessed if there is no activity on the account 90 days after purchase of the card.

    The Green Dot Cash Back Visa® Debit Card offers 2% cash back on qualifying online and mobile purchases and 2% interest (APY) on money in the High-Yield Savings Account up to a $10,000 balance – Annual Percentage Yield accurate as of 8/1/20 and may change anytime. The account also offers a variety of ways to save on fees. For instance, you can deposit cash for free using the Green Dot app and use our in-network ATMs for free cash withdrawals. There are also no overdraft fees or penalty fees of any kind. Plus, we make your money from direct deposit available fast. Get your pay up to 2 days before payday and your federal benefits up to 4 days before benefits day!

    Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

     

  • Your Cash Back Visa® Debit Card comes with a variety of mobile banking features including mobile check deposit, online bill pay, free cash deposits using the Green Dot app and sending money to another Green Dot card. Plus, set up your new Cash Back Visa® Debit Card on your phone to use with Apple Pay, Android Pay or Samsung Pay so you can “tap and spend” (where mobile payments are accepted) and also easily make mobile purchases (where Apple Pay, Android Pay, Google Pay or Samsung Pay are accepted). Of course, you can always use your physical Cash Back Visa® Debit Card at stores and ATMs where Visa® Debit is accepted!

  • 1. Activate the card you received in the mail so that it’s registered and ready for use by following the instructions located on the card sticker.

    2. Download the Green Dot app. You can sign into the app using the login details you created when you registered the account.

    3. Deposit money to your account to start using the card and earning 2% cash back. Click on the “DEPOSIT” button in the app or visit GreenDot.com to see all the ways to make a deposit.

    4. Make your new card the “default payment card on file” for all your online and app accounts, like Uber, Amazon, Walmart.com, GrubHub, Netflix, InstaCart, Wish, and Etsy!

    Important: You aren’t eligible to participate in the cash back program if we’re unable to verify your identity.

  • Most goods or services purchased online or through an app qualifies for cash back. See our separate FAQ for more information about what does not qualify.

    To make it easy for you, we send a mobile notification whenever you make a qualifying online or mobile purchase. Plus, you can check the Cash Back Tracker in the Green Dot app.

    Be aware that cash back is normally added to your cash back balance once your qualifying purchase transaction posts but could take up to 30 days.

    Refer to your Account Agreement for more information.

  • The card you purchased at a store is a temporary card and is not personalized with your name nor has your address associated with the account. When you register your card, a new card personalized with your name will be sent in the mail. Registration, online access and mobile number are required to access all features that the account offers. For instance, when you register your Cash Back Visa® Debit Card, you’ll be able to deposit checks or add cash using the Green Dot app, pay bills, order paper checks and more!

  • Yes. 2% cash back payments made on qualifying purchases that resulted in returns, reversals, cancellations, or disputes will be subtracted from your cash back balance.

    Prior to redeeming your cash back balance, all returns, credits, or refunds made by any online or app merchant to your account will be backed out of the accumulated 2% cash back payments for the prior year and deducted from the cash back balance.

  • You can send money to anyone in the U.S. with a Green Dot card as long as you have a valid email address or mobile phone number for the recipient.

    1. Log in and navigate to Pay, then select Send Money.

    2. Enter the recipient’s name, email address or mobile phone number, memo, and the amount to send.

    3. Hit “Next” to review the information before selecting “Send Money” to complete the transaction.

  • Introducing the new Cash Back Visa® Debit Card. With this debit card, you can earn 2% cash back on qualifying online and mobile purchases, plus earn 2% interest (APY) on money in the High-Yield Savings Account up to a $10,000 balance – that’s an Annual Percentage Yield 20x higher than the national average! *

    You will also enjoy*:

    • No overdraft fees, penalty fees or bank transfer fees, ever. Plus, there are ways to get other fees waived (see below for details)
    • Free cash deposits using the Green Dot app at participating retailers
    • Free in-network ATMs nationwide
    • Early payday with ASAP Direct Deposit

    *Claim the cash back bonus after 12 months of use and your account being in good standing.

    Interest paid on money in Savings Account every 12 months based on the average daily balance of the prior 365 days, up to a maximum balance of $10,000. Annual Percentage Yields (APYs) are accurate as of 8/1/20 and may change before or after you open an account. See Account Agreement for fees, terms and conditions. The average national savings account interest rate of 0.06% is determined by the FDIC as of May 11, 2020. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Savings account rates are based on the $2,500 product tier. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more.

    Free cash deposit using our app at participating retailers. See app for free ATM locations. Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. We will not be able to deposit your payment if we are unable to match recipients.

  • After registering your Cash Back Visa® Debit Card and setting up direct deposit, you may be eligible to receive your pay up to 2 days early or government benefits up to 4 days before benefits day (subject to deposit verification and depending on your payment provider’s process and timing).

    Some employers and benefits providers send payment instructions ahead of the actual payday. If they do, we’ll credit the amount to your account when we receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. However, it’s important to note that if and how early your deposit can be posted to your account is completely dependent on when the employer or benefits provider sends us the payment instructions and fraud restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

  • Depositing cash to your Green Dot account has never been easier! With the new Cash Back Visa® Debit Card, you can make cash deposits to your account using the Green Dot app at participating retailers. Or simply make cash deposits at the register of 90K+ retailers nationwide. You can also have family or friends add cash to your account using MoneyPak® - learn more here.
    Log into the app and click “Deposit” or Visit GreenDot.com/Deposit for all the ways you can deposit cash to your account including bank transfers and mobile check deposits.

  • To be eligible, your account must be in good standing. To maintain your account in good standing for the purposes of being eligible to earn and redeem your 2% cash back, you must have a positive balance and your account must not be blocked. Refer to your Account Agreement for more information.

  • No, a Cash Back Visa® Debit Card can’t help improve your credit because the account does not have a credit line attached to it like a credit card. But a Cash Back Visa® Debit Card from Green Dot can be very helpful for money management.

  • Redeem the cash back starting on the anniversary of your account registration date.

    • At that time, you can move the money into your available account balance. Then you can spend it or transfer it into your High-Yield Savings Account to earn interest. Remember, there are no additional fees to use the High-Yield Savings Account.
    • Prior to redeeming your annual cash back, all returns, credits or refunds made by any online or app merchant to the cash back bank account will be deducted from the accumulated cash back balance from the prior year.
    • Your account must be in good standing in order to redeem the accumulated balance. To maintain your account in good standing for the purposes of being eligible to redeem your annual cash back, you must have a positive balance and your account must not be blocked or flagged for fraud or notated for some other reason that makes the account unusable. If the account has a zero or negative balance, you’ll be required to bring the account to a positive balance in order to redeem the cash back.

    Refer to your Account Agreement for more information.

  • 2% cash back earned on transactions usually update after a qualifying transaction has successfully posted but could take up to 30 days. Refer to your Account Agreement for more information.

  • Your Green Dot debit card can be used as either a debit or credit transaction. Debit transactions will require a Personal Identification Number (PIN), so only use this option if you already have a PIN set up.

  • Green Dot will pay a 2% cash back on purchases of actual goods or services. The following transactions don’t qualify:

    • Airline purchases,
    • Quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as digital wallets, person-to-person transactions, casino chips or transactions at online gaming sites, travelers’ checks, lottery tickets, etc.),
    • Use of your debit card to purchase gift cards or for funding another card or account,
    • Bill payments, either using your debit card or using our online bill pay service,
    • Transferring funds from your debit card or bank account to another bank account or credit card account, and
    • Transactions conducted at www.greendot.com or our mobile application (such as online bill payments or person-to-person transfers).

    Without regard to the items specifically mentioned in these rules, Green Dot reserves the right to close any accounts at any point prior to or after the anniversary of the account if, in its sole discretion, the use of the account appears abnormal or for the purpose of gaming the program.

    See your Account Agreement for more information.

  • Upon successful completion of registration of your Cash Back Visa® Debit Card, you can use your card to make purchases everywhere Visa® debit is accepted in the U.S.

    • Interest is paid on money in the FDIC-insured High-Yield Savings Account every 12 months based on the average daily available balance of the prior 365 days, up to a maximum balance of $10,000.
    • On each account anniversary date, the calculated annual interest will be automatically added to your High-Yield Savings Account,
    • Savings Account Annual Percentage Yield of 2% is accurate as of 8/1/20, may change anytime.

    Money in your High-Yield Savings Account cannot be spent on purchases or cash withdrawals. You can move funds in and out of your High-Yield Savings Account to your Cash Back Visa® Debit Card account as often as you like, subject to security limits. There are no additional fees to use the High-Yield Savings Account.

    Refer to your Account Agreement for more information.