Green Dot MoneyPak^® FAQs

MoneyPak is a convenient way for friends and family members to reload deposit money eligible prepaid and bank debit cards. Just purchase a MoneyPak at a store near you and visit MoneyPak.com to reload a card.

MoneyPak cannot be used to pay bills, fund online accounts, or add money to PayPal. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out GreenDot@theRegister.

Check your card’s eligibility. MoneyPak will only work with prepaid and bank debit cards that have been activated and are personalized with the recipient’s name.

1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
2. Verify mobile: Verify your mobile phone by following the prompts during setup.
3. Load card: Enter your prepaid or bank debit card number. The card will be loaded with the amount on the MoneyPak.

No. MoneyPak can no longer reload temporary cards. Temporary cards are cards that have not been registered with the card provider (or where registration was not properly completed). Temporary cards do not have the cardholder's name on the front. If you have a new card without your name on it, you must register it on your card provider’s website. Once you get and register the personalized card it will then be ready to accept deposits from a MoneyPak as long as it is eligible.

See a list of common scams.
 
Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for refund or replacement of a lost or stolen MoneyPak, nor for the quality or non-receipt of any goods or services.

1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
   
2. Verify mobile: Verify your mobile phone by following the prompts during setup.
3. Load card: Enter your prepaid or bank debit card number. The funds on the MoneyPak will be deposited to the card.

Check your card’s eligibility. MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name.

MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name. Check your card’s eligibility.

There is a MoneyPak service fee of $5.95.

MoneyPak is available at thousands of stores nationwide. Find a store near you.

No, MoneyPak cannot be used to add money to PayPal or other online accounts. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out GreenDot@theRegister.

Pick up a MoneyPak in the prepaid or gift card section, take it to the register, and the cashier will collect your cash to be loaded onto the card plus the $5.95 service fee.

• Lost or stolen MoneyPak: If you lost your MoneyPak, you may submit our Help Form. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take up to 7 - 14 business days to arrive.


• Issues reloading with MoneyPak: Visit the MoneyPak FAQ at MoneyPak.com for assistance with common issues.

Once the money has been transferred, it will appear in the Transaction History of your prepaid or bank debit card. To get your prepaid or bank debit card’s transaction history please, log into your account using the Green Dot app or GreenDot.com.

The only way you can reload a prepaid or bank debit card with a MoneyPak is through our Secure Login. The Secure Login is a one-time registration on MoneyPak.com. MoneyPak has enhanced fraud controls, and is not anonymous. All parties involved with this transaction must be willing to provide personal information required to verify identity. Once your identity is verified the first time, you can simply log in on return visits to quickly reload prepaid cards with MoneyPak.

To create a MoneyPak.com Secure Login, you will be asked your first and last name, Social Security number, birth month and year, email and mobile phone number. During setup, you will also be asked to verify your mobile phone and allow Green Dot to use your current location.

Additionally, some users may be asked to further verify their identity by uploading photo identification.

If you think you may have been scammed, you should submit a fraud claim to Green Dot immediately and contact your local police department as quickly as possible. 

After submitting the fraud claim, you will receive an email requesting an image of the MoneyPak receipt. Please provide the receipt image as quickly as possible. We cannot process claims without the receipt image.

Green Dot will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to issue a refund. If funds are recovered, we will issue a refund check. Refund checks typically take 7-14 days to arrive. In some cases, Green Dot may require additional identity verification to process your refund, and this will delay mailing of your check. 

Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give a MoneyPak number to a trusted recipient. Green Dot is not responsible for the quality or non-receipt of any goods or services.

If a MoneyPak has been lost, please fill out our Help Form. To speed up processing of your case, please provide an image of the receipt when you submit the form. We need the receipt image to locate and validate your MoneyPak purchase. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take 7-14 days to arrive after we complete our review of your case. In some cases, Green Dot may require additional identity verification to process your refund, and this will delay mailing of your check.

A customer can submit a refund request by completing a MoneyPak refund request form. Refund checks typically arrive in the mail 7-14 business days after your refund request is submitted with valid documentation.

If your MoneyPak has not been used, you can submit a refund request by filling out a the MoneyPak refund request form. Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted. In some cases, Green Dot may require additional identity verification and proof of purchase to process your refund, and this will delay mailing of your check. Please keep your MoneyPak package and receipt as proof of purchase. The MoneyPak purchase fee is not refundable.

After purchase, there may be a delay of up to 60-minutes before your MoneyPak is ready for use. After that you’ll be able to deposit the funds from your MoneyPak to an eligible prepaid or bank debit card. Bank debit card deposits are subject to bank deposit timing.