Green Dot MoneyPak^® FAQs

A customer can submit a refund request by completing a MoneyPak refund request form. Refund checks typically arrive in the mail 3-4 weeks after your refund request is submitted with valid documentation.

If a MoneyPak has been lost, the customer may go to our  Help Form. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take 3-4 weeks to arrive. If a MoneyPak has been stolen, the customer should submit a fraud claim. They should also contact their local police department to file a police report.

If a customer thinks they may have been scammed, they should submit a fraud claim to Green Dot immediately and contact their local police department as quickly as possible. Green Dot will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to issue a refund.

Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for the quality or non-receipt of any goods or services.

There is a MoneyPak service fee of up to $5.95. How long until my MoneyPak is loaded? After purchase, there is a 20-30 minute funding delay before your MoneyPak is ready to use.

See a list of common scams.
 
Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for refund or replacement of a lost or stolen MoneyPak, nor for the quality or non-receipt of any goods or services.

1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
   
2. Verify mobile: Verify your mobile phone by following the prompts during setup.
3. Load card: Enter your prepaid or bank debit card number. The funds on the MoneyPak will be deposited to the card.

Check your card’s eligibility. MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name.

MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name. Check your card’s eligibility.

• Lost or stolen MoneyPak: If you lost your MoneyPak, you may submit our Help Form. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take up to two weeks to arrive.
• Issues reloading with MoneyPak: Visit the MoneyPak FAQ at MoneyPak.com/help for assistance with common issues.

MoneyPak is a convenient way for friends and family members to reload deposit money eligible prepaid and bank debit cards. Just purchase a MoneyPak at a store near you and visit MoneyPak.com to reload a card.

MoneyPak cannot be used to pay bills, fund online accounts, or add money to PayPal. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out Green Dot @ the Register.

Check your card’s eligibility. MoneyPak will only work with prepaid and bank debit cards that have been activated and are personalized with the recipient’s name.

Once the money has been transferred, it will appear in the Transaction History of your prepaid or bank debit card. You can get your prepaid or bank debit card’s transaction history at your bank’s app or website, or by calling the phone number on the back of that card.

Pick up a MoneyPak in the prepaid or gift card section, take it to the register, and the cashier will collect your cash ($20-500) to be loaded onto the card plus the $5.95 service fee.

If a customer’s MoneyPak has not been used, they can submit a refund request by filling out a MoneyPak refund request form. Refund checks typically arrive in the mail 3-4 weeks after a refund request is submitted with valid documentation. The MoneyPak purchase fee, however, is not refundable.

1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
2. Verify mobile: Verify your mobile phone by following the prompts during setup.
3. Load card: Enter your prepaid or bank debit card number. The card will be loaded with the amount on the MoneyPak.

No. MoneyPak can no longer reload temporary cards. Temporary cards are cards that have not been registered with the card provider (or where registration was not properly completed). Temporary cards do not have the cardholder's name on the front. If you have a new card without your name on it, you must register it on your card provider’s website. Once you get and register the personalized card it will then be ready to accept deposits from a MoneyPak as long as it is eligible.

MoneyPak is available at thousands of stores nationwide. Find a store near you.

The only way you can reload a prepaid or bank debit card with a MoneyPak is through our Secure Login. The Secure Login is a one-time registration on MoneyPak.com. MoneyPak has enhanced fraud controls, and is not anonymous. All parties involved with this transaction must be willing to provide personal information required to verify identity. Once your identity is verified the first time, you can simply log in on return visits to quickly reload prepaid cards with MoneyPak.

To create a MoneyPak.com Secure Login, you will be asked your first and last name, Social Security number, birth month and year, email and mobile phone number. During setup, you will also be asked to verify your mobile phone and allow Green Dot to use your current location.

Additionally, some users may be asked to further verify their identity by uploading photo identification.

No, MoneyPak cannot be used to add money to PayPal or other online accounts. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out Green Dot @ the Register.