If you think you may have been scammed, you should submit a fraud claim to Green Dot immediately and contact your local police department as quickly as possible.
After submitting the fraud claim, you will receive an email requesting an image of the MoneyPak receipt. Please provide the receipt image as quickly as possible. We cannot process claims without the receipt image.
Green Dot will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to issue a refund. If funds are recovered, we will issue a refund check. Refund checks typically take 7-14 days to arrive. In some cases, Green Dot may require additional identity verification to process your refund, and this will delay mailing of your check.
Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give a MoneyPak number to a trusted recipient. Green Dot is not responsible for the quality or non-receipt of any goods or services.