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Green Dot to Open Customer Support Site Near Cincinnati, Ohio Green Dot to Open Customer Support Site Near Cincinnati, Ohio

Green Dot to Open Customer Support Site Near Cincinnati, Ohio

July 19, 2022 -- New Blue Ash, OH location will host about 100 roles focused on customer support and experience including leadership, training, front-line agents, and more.

Green Dot Corporation (NYSE: GDOT), a leading digital bank and financial technology company, announced plans to open a customer service and support site in Blue Ash, Ohio, about 20 miles northeast of Cincinnati. The new location will employ about 100 jobs focused on customer service and support, including corporate resolution specialists, customer advocacy leaders, and more, and is expected to open in October of this year.

“Delivering exceptional customer experiences is key to our mission to give all people the power to bank seamlessly, affordably, and with confidence,” said Dan Henry, President & CEO of Green Dot. “We believe our customer service and support teams will benefit significantly from an on-site presence allowing for enhanced onboarding, training, support and connection, and we’re excited to build our team and presence in the Cincinnati area.”

The approximately 20,000-square-foot newly redesigned office will feature open concept lobby and workspaces, flexible common and collaboration areas, and modern kitchen and dining spaces. The location will be primarily dedicated to in-person learning, process oversight, monitoring, and real-time engagement and enhancements that optimize the customer experience for Green Dot’s direct customers and world-class banking platform services (“BaaS”) partners.

In 2021, Green Dot announced it would move its headquarters to Austin, TX, and embrace a remote “Work from Anywhere” model in the U.S. aimed at maximizing the benefits of remote work, attracting top talent without geographical barriers, and supporting the company’s transformation into a modern bank and fintech. Since moving to a remote workforce, the company has expanded its footprint across the country, hiring 400 employees located primarily in new markets and towns across the U.S.

“We are big believers in the benefits and potential of a best-in-class remote workforce, but we also recognize the advantages of hosting and managing certain teams and functions in person,” Henry said. “We chose Cincinnati based on a variety of factors, and we look forward to building a strong team there to help us optimize our customer experience for both our direct customers and partners.”

For more information on job openings at Green Dot’s Blue Ash location and nationally, please visit careers.greendot.com.

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Message and data rates may apply.

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Active personalized card required. Subject to other bank’s restrictions and fees. Limits, qualifications, and enrollment requirements may apply.

Active personalized card required. Limits apply

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Active personalized card required. Subject to other bank’s restrictions and fees.

Subject to other bank’s restrictions and fees.

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Active personalized card​ required. Fees and limits apply.

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Fees and limits apply to debit card transfers.

Activated, chip-enabled GO2bank card required to purchase eGift Cards. Active GO2bank account required to receive eGift Cards, eGift Card merchants subject to change, as well as the percentage of cash back from each merchant.

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Credit score calculated based on FICO® Score 8 model. Your lender or insurer may use a different FICO® Score than FICO® Score 8, or another type of credit score altogether. Learn more

Limits apply. See app for participating retailers.

Your payroll, government benefits, unemployment or pension direct deposit of $250+ must post to card by 6/30/23, then a $20 credit will be applied to your account by the 15th business day of the month following your qualifying deposit. A qualifying new payroll or government direct deposit is defined as a direct deposit that has not appeared on an account within the past 30 days. One $20 credit per customer. Promotional credits are reported on form 1099-INT to the IRS.

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NO PURCHASE NECESSARY. Sweepstakes starts 6/30/23 ends 9/30/23. Subject to the full Official Rules available below. Must be a legal permanent resident of the 50 US or DC (excl. VT, PR & US Territories and Possessions) & 18 or older to enter. Prize to be awarded as credit or a check equivalent to the combined dollar amount of the deposit multiplied by 2, max $1,000. Prizes are reported on form 1099 to the IRS. Void where prohibited. Excludes GO2bank & Green Dot Unlimited Cash Back Bank accounts opened online.

Not valid for cards purchased at a Financial Service Center.

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Monthly fee is waived with eligible spend or when you direct deposit $1,000 or more using your card in the previous monthly period, otherwise $3.95 or $5.95 per month based on your plan. Exclusions apply. See account agreement for details.

Limits may apply, contact a financial service center near you for details.

Your account balance was negative when you were selected to receive a balance boost to $0. Plus, your monthly fee will be waived until June 15, 2024. If you added money since then...great! Log in to check your current balance, see any recent deposits or other activity.

Early tax refund deposit applies to federal tax returns filed directly with the Internal Revenue Service (IRS) and depends on IRS timing, payment instructions and bank fraud prevention measures. Early deposit does not apply to Green Dot accounts opened at a tax professional’s office. The name and Social Security number on file with the IRS must match your account to prevent fraud restrictions on the account.

You are about to leave GreenDot.com. Green Dot does not provide, and is not responsible for, the product, service or overall website content available at Visa.com. The Green Dot Privacy Policy does not apply to Visa.com and you should consult the privacy disclosures on Visa.com for further information.

Limits and up to $4.95 fee applies. Deposit and card balance limits apply. See app for participating retailers.

* When on a desktop, hover over * to view important disclosures. When on a mobile device, tap on * to view disclosures.

Not a gift card. Must be 18 or older to purchase. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

The check cashing service is provided by Ingo Money, Inc. and the sponsor bank identified in the Terms and Conditions for the service and Ingo Money, Inc., which are third parties that operate independently from GO2bank.com. Ingo Money will provide customer service for all mobile check cashing. Subject to the Terms and Conditions and Privacy Policy. Approval usually takes 3-5 minutes but may take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved ‘Money in Minutes’ transactions funding to your card or account. Unapproved checks will not be loaded to your card or account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding use of your card or account. See your Cardholder Account Agreement for details. Note: Ingo Money check cashing services is not available for use within the state of New York.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank™ cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed Green Dot Bank products or services. Neither Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo® Money and Plaid, Inc. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

©2024 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.