Green Dot to Open Customer Support Site Near Cincinnati, Ohio

Green Dot to Open Customer Support Site Near Cincinnati, Ohio

July 19, 2022 -- New Blue Ash, OH location will host about 100 roles focused on customer support and experience including leadership, training, front-line agents, and more.

Green Dot Corporation (NYSE: GDOT), a leading digital bank and financial technology company, announced plans to open a customer service and support site in Blue Ash, Ohio, about 20 miles northeast of Cincinnati. The new location will employ about 100 jobs focused on customer service and support, including corporate resolution specialists, customer advocacy leaders, and more, and is expected to open in October of this year.

“Delivering exceptional customer experiences is key to our mission to give all people the power to bank seamlessly, affordably, and with confidence,” said Dan Henry, President & CEO of Green Dot. “We believe our customer service and support teams will benefit significantly from an on-site presence allowing for enhanced onboarding, training, support and connection, and we’re excited to build our team and presence in the Cincinnati area.”

The approximately 20,000-square-foot newly redesigned office will feature open concept lobby and workspaces, flexible common and collaboration areas, and modern kitchen and dining spaces. The location will be primarily dedicated to in-person learning, process oversight, monitoring, and real-time engagement and enhancements that optimize the customer experience for Green Dot’s direct customers and world-class banking platform services (“BaaS”) partners.

In 2021, Green Dot announced it would move its headquarters to Austin, TX, and embrace a remote “Work from Anywhere” model in the U.S. aimed at maximizing the benefits of remote work, attracting top talent without geographical barriers, and supporting the company’s transformation into a modern bank and fintech. Since moving to a remote workforce, the company has expanded its footprint across the country, hiring 400 employees located primarily in new markets and towns across the U.S.

“We are big believers in the benefits and potential of a best-in-class remote workforce, but we also recognize the advantages of hosting and managing certain teams and functions in person,” Henry said. “We chose Cincinnati based on a variety of factors, and we look forward to building a strong team there to help us optimize our customer experience for both our direct customers and partners.”

For more information on job openings at Green Dot’s Blue Ash location and nationally, please visit careers.greendot.com.

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