Welcome to the Green Dot Help Center
How can we help?

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What if my card is lost, stolen or used without my permission?

Please request a card replacement to report a lost, compromised, or stolen card. Your card will be cancelled and a new one will be issued. Please see your Account Agreement for more information.

Once shipped, a new card takes 7-10 days to arrive. If you don’t receive your card within that time, contact us.​

Make sure the address you have on file with us is correct. If you need to make an update, log in to your account using the Green Dot app or go to GreenDot.com then click on Support, Account Setting, Edit Contact Info.​