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Open An Account

Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

Top Questions

  • Why did my card get declined?
  • Why was my card declined online if I have enough​ money in my account?​
  • How do I check my card balance and transactions?
  • Why are pending transactions holding part of my balance?
  • How do I report my card lost/stolen?
  • Can I still access my funds if my card is reported lost or stolen?
  • How do I dispute a transaction?
  • Will I have access to my funds or Green Dot services while my dispute is being investigated? ​
  • What are the fees and limits?​
  • How do I get money back if I sent it to the wrong person?
  • How can I get account assistance?
  • How do I close my account?
  • How do I sign up for direct deposit alerts?
  • How do I activate/register a card?
  • How do I update my personal information?
  • How do I reset my password?

Help Support Topics

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How To Videos

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User ID and Password Reset

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Get Started

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Dispute a Transaction

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Report Card Lost/Stolen

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Protect Your Account

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Product Comparison

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Direct Deposit

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Add Money

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Send & Receive Money

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Use Your Card

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Card Help

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Tax

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Need more help? Check out our Quick help guides.

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