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Why did my card get declined?

Transactions can be declined for several reasons:

- Your card isn’t activated yet

- You locked your card

- Insufficient funds in your account

- The transaction looks different than your normal spending patterns

If you’re still having trouble after confirming your card is activated and has available funds, login into the Green Dot app and click on Settings, Get Help or click the Get Help chat button at the bottom of the page on GreenDot.com.

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