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Why did my card get declined?

Transactions can be declined for several reasons:

- Your card isn’t activated yet

- Your card has expired

- You locked your card

- You may have exceeded your daily or monthly spending limits (refer to your Account Agreement)

- An incorrect PIN has been entered multiple times

- There are insufficient funds in your account

- Insufficient funds in your account

- The transaction looks different than your normal spending patterns

- The transaction violates the terms of your Account Agreement (e.g. used on unlawful domestic / international gambling websites, to purchase illegal goods / services, or for cash / teller withdrawals at ATMs outside of the U.S. and its territories, Canada, and Mexico.)  

If you’re still having trouble after confirming your card is activated and has available funds, login into the Green Dot app and click on Settings, Get Help or click the Get Help chat button at the bottom of the page on GreenDot.com.

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