Hello, how can we help?

Can’t find your answer? – Contact us

How do I close my account?

There are 3 ways to close your account. Log into your account at using the Green Dot app and select Settings, Manage Card, Close your Account.  Or log into your account at GreenDot.com and select Security, Close your Account to see your options:

1) Spend down your balance to $0 – If there is money in your account, use your card to make purchases in stores and online or withdraw money from ATMs nationwide.  Your account will close when your balance reaches $0.

2) Pick up cash (if your balance is at least $22.50) – Use a barcode generated on your phone to pick up cash at Walmart. $2.50 - $5.00 retail service fee applies and will be deducted from the cash balance.

3) Get a refund check – The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued.

Once you close your account, you can view your account statements and transaction history at GreenDot.com, but you will no longer be able to access your account using the Green Dot app.

Still need help?  Contact Customer Support at (866) 795-7597 for additional assistance.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2021 Green Dot Bank. All rights reserved.