Hello, how can we help?

Can’t find your answer? – Contact us

I received a Green Dot card in the mail that I did not request. What should I do?

If you have received a Green Dot card in the mail that you did not request, we request that you notify Green Dot by calling (866) 795-7597 and selecting the option to report a card that you received in the mail that you did not request. You will be asked to enter the card number in order to proceed and you will be directed to an agent for assistance. The agent will block the account and it will be flagged as being associated with identity theft. Once this action is taken, the account is deactivated and can no longer be used or reinstated. There is no further action required on you part.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2021 Green Dot Bank. All rights reserved.