Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

How can I be eligible for a provisional credit (if eligible) and how long will it take?​

A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:​

  • Your name and account number​
  • The amount and date of the transaction(s)​
  • Information about the merchant, including their name and address
  • The reason you dispute the transaction(s)​

Please also provide copies of any applicable documentation:​

  • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
  • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
  • Written requests to cancel or stop the transaction(s)​
  • Any other additional information that may be helpful in assisting with your dispute​

Your completed form or letter should be mailed to:​

Green Dot Corporation​
ATTN: Disputes​
P.O. Box 9,​
West Chester, OH 45071​

If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

Was this answer helpful?

Was this guide helpful?