Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

How are Green Dot and GO2bank accounts protected?​

All of our debit cards include a variety of features to protect your account.  Personalized debit cards are chip-enabled with enhanced safety features designed to prevent fraudulent practices such as card skimming and cloning. You can set up account alerts to stay on top of your account by selecting personalized alerts. We’ll send you notifications via text or email for direct deposit, low balance, or a weekly account update. You can also lock and unlock your card with a few taps to prevent new purchases. Plus, your account is FDIC-insured. ​

GO2bank Visa Debit Card offers an additional layer of protection with Fraud Alerts.  We’ll monitor your account and send you a text if we ever notice something suspicious.​

Message and data charges may apply.​

Previously authorized transactions and deposits/transfers to your account will function with a locked card. ​