Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

What features are available for all cards?​

All our debit cards offer:

  • Early direct deposit ​
  • Overdraft protection​
  • Everyday money management including ​online bill pay and bank transfers​
  • Savings feature​
  • ATM access
  • Convenient cash deposits using the app ​
  • Mobile check cashing by Ingo®
  • Mobile wallet ​
  • Account protection features ​

Plus, all of our accounts are FDIC insured up to $250K.​

Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your account exactly or we will decline your deposit.

Opt-in required. Account must be in good standing and chip-enabled debit card activated to opt-in. Initial and ongoing eligible direct deposits are required for overdraft coverage. Additional criteria may apply which can affect your eligibility and your overdraft coverage. Overdrafts are paid at our discretion. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. A $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Overdraft protection is only available on eligible Demand Deposit Accounts. Log in to your account and refer to your Account Agreement to check feature availability.

Ingo Money is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms & Conditions, and Privacy Policy. Visit https://www.ingomoney.com/partners/greendot-terms-conditions/ for complete details. Limits apply. ​

Funds are protected from unauthorized charges on successfully activated cards. Prompt notice is required. ​

Green Dot Cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. GO2bank Card issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. These registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Green Dot is a registered trademark of Green Dot Corporation.​​

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2022 Green Dot Bank. All rights reserved.