Hello, how can we help?

Can’t find your answer? – Contact us

How can I receive confirmation the account is deactivated?

Prepaid and debit cards issued by Green Dot Bank are not credit products and do not impact customers’ credit histories. However, under the Fair Credit Reporting Act you may obtain information related to how the account was opened (including the personal information used to apply for the account) and any transactions made using the account. To obtain this information, you will need to submit a request in writing, provide proof of your identity, and a completed FTC Identity Theft Report or Affidavit. There is no charge for this request, and you can provide the information to law enforcement to assist in an investigation.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2021 Green Dot Bank. All rights reserved.