Hello, how can we help?

Can’t find your answer? – Contact us

Pending/Declined Transactions

Pending Transaction Slide 1
Pending Transaction Slide 2
Pending Transaction Slide 3
Pending Transaction Slide 4

Pending/declined transactions

1

Log into the Green Dot app. Go to Transactions to view history.

Log into the Green Dot app. Go to Transactions to view history.

Pending Transaction Slide 1
2

Transactions may show In Process until merchant is paid (may be several hours).

Transactions may show In Process until merchant is paid (may be several hours).

Pending Transaction Slide 2
3

If a transaction is declined it may be due to insufficient funds, mismatched address or unusual activity.

If a transaction is declined it may be due to insufficient funds, mismatched address or unusual activity.

Pending Transaction Slide 3
4

Prevent declined transactions by adding money when your balance is low and confirm your address on file. Go to Settings, Personal Information, Address.

Prevent declined transactions by adding money when your balance is low and confirm your address on file. Go to Settings, Personal Information, Address.

Pending Transaction Slide 4

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2021 Green Dot Bank. All rights reserved.