If your MoneyPak has been stolen, you should submit a fraud claim with Green Dot. You should also contact your local police department to file a police report.
After submitting the fraud claim, you will receive an email requesting an image of the MoneyPak receipt. Please provide the receipt image as quickly as possible. We cannot process claims without the receipt image.
If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks typically take 7-14 days to arrive after we complete the review of your claim. In some cases, Green Dot may require additional identity verification to process your refund, and this will delay mailing of your check.