Hello, how can we help?

Can’t find your answer? – Contact us

What can I do if the recipient does not receive a notification?

You should first ask the recipient to check their spam or junk mail folder if you sent money via email. If you sent money through text, make sure their mobile phone service is working.

If the recipient still does not receive the notification, you can cancel the original Send Money transaction and try again.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., register in the U.S. and other countries.

©2021 Green Dot Bank. All rights reserved.