All checks submitted to Ingo® Money are subject to review for approval, and most of the checks that are reviewed are approved. There are times though when Ingo® Money is unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, Ingo® Money cannot always tell you exactly why a check is declined because privacy regulations prevent them from sharing a check writer’s account information with you. Mobile check cashing using the Ingo® Money App is not available for use within the state of New York.
Below are some examples of reasons a check may be declined:
If your check is declined, you will be notified in the app, by push notification (if you have enabled this service for the Ingo® Money App on your mobile device) and by email. Your account will not be funded, and no fee will be assessed. You may attempt to deposit or cash your check with another service provider, or alternatively contact the check writer and request a new check or a different method of payment.
For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at a financial service center (location offering check cashing, payday loans, money transfers), please refer to those FAQs.