Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

What checks cannot be deposited using the Green Dot app?

We are unable to accept the following types of checks for mobile check deposit using the Green Dot app.


  • not payable to you (even if signed over to you)
  • payable to more than one person (even if you are one of the names on the check)
  • payable to "Cash" or "Self"
  • payable in a foreign currency
  • drawn on a bank outside the U.S.
  • that are not dated, are postdated, or more than 90 days old
  • that are irregular in any way (for example, where the numerical and written amounts are different)
  • that have previously been cashed or deposited (either in paper form or electronically) or returned unpaid for any reason
  • you suspect to be fraudulent, forged, altered or not properly authorized
  • that do not have the signature of the person who wrote you the check  
  • that exceed the deposit limits set for mobile deposits

Registered government warrants: A written order to pay that instructs a federal, state, or county government treasurer to pay the holder. Warrants look like a check, but are not drawn on a checking account.

Demand drafts: Checks that do not have an original signature: Check by phone, Check by fax, Telecheck and e-check

For information on cashing a check using the Ingo® Money App, cashing and depositing a check at Walmart or cashing and depositing a check at a financial service center (location offering check cashing, payday loans, money transfers), please refer to those FAQs. ​