Help_icon Help
Log in_icon Log in
Register/Activate_icon Register/Activate
Register/Activate_icon Register/Activate
Help_icon Help
Help_icon Help
Log in_icon Log in
Register/Activate_icon Register/Activate
Register/Activate_icon Register/Activate
Help_icon Help
Open an account

Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

How can I be eligible for a provisional credit (if eligible) and how long will it take?

​A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:

  • Your name and account number
  • The amount and date of the disputed transaction(s)
  • Information about the merchant, including their name and address​
  • The reason you dispute the transaction(s)

Please also provide copies of any applicable documentation:​

  • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
  • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
  • Written requests to cancel or stop the transaction(s)​
  • Any other additional information that may be helpful in assisting with your dispute​

Your completed form or letter should be mailed to:​

Green Dot Corporation
Attn: Disputes
P.O. Box 9
West Chester, OH 45071

If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.​

Related questions

* When on a desktop, hover over * to view important disclosures. When on a mobile device, tap on * to view disclosures.

Not a gift card. Must be 18 or older to purchase. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank™ cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed Green Dot Bank products or services. Neither Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo® Money and Plaid, Inc. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.