How can I be eligible for a provisional credit (if eligible) and how long will it take?

​A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:

• Your name and account number
• The amount and date of the disputed transaction(s)
• Information about the merchant, including their name and address​
• The reason you dispute the transaction(s)

Please also provide copies of any applicable documentation:​

• Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
• Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
• Written requests to cancel or stop the transaction(s)​
• Any other additional information that may be helpful in assisting with your dispute​

Your completed form or letter should be mailed to:​

Green Dot Corporation​
ATTN: Disputes
PO Box 5100
Pasadena CA 91117

If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.​