Welcome to the Green Dot Help Center
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Will I have access to my funds or Green Dot services while my dispute is being investigated?

If you are disputing unauthorized activity on your card, we will make our best efforts to secure your funds by blocking or restricting your card. ​

If your card or services have been suspended, we will provide access to your funds by issuing you a new card or a refund check for any remaining balance in your account. ​