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Welcome to the Green Dot Help Center
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How do I dispute a transaction?

Important: If you have an issue related to the delivery, quality, or safety of goods/services purchased, you must resolve your dispute directly with the merchant.

If you have a dispute unrelated to the issues above, please give us a call at 866-795-7597, or fill out the Transaction Dispute Form. You are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute. If you are unable use the form, write to us directly and be sure to include:​

  • Your name and account number
  • The amount and date of the disputed transaction(s)
  • Information about the merchant, including their name and address​
  • The reason you dispute the transaction

To help in our investigation, please also provide copies of any applicable documentation:

  • Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​
  • Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​
  • Written requests to cancel or stop the transaction(s)​
  • Any other additional information that may be helpful in assisting with your dispute​

Your form or letter should be mailed to:​

Green Dot Corporation
Attn: Disputes
P.O. Box 9
West Chester, OH 45071

To report a lost, compromised, or stolen card, or request a card replacement, give us a call at 866-795-7597. Please note if you are reporting unauthorized activity, the cancellation of your card and the issuance of a new one may be required. Please see your Account Agreement for more information.

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Not a gift card. Must be 18 or older to purchase. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank™ cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed Green Dot Bank products or services. Neither Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo® Money and Plaid, Inc. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

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