Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

How long does the Dispute Investigation process take?

We work hard to settle disputes as soon as possible, typically within 45 days. The investigation’s length can be impacted by a number of factors, such as the type of transaction, the merchant involved, etc. If we are unable to reach a decision within 10 business days (20 business days for new accounts) you could be eligible for provisional credit, until a final decision can be determined.

A provisional credit is a temporary credit that is issued while we complete our investigation.