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Welcome to the Green Dot Help Center
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What do I do if I haven’t received my replacement card?
Once shipped, a new card takes 7-10 days to arrive. If you don’t receive your card within that time, contact us.
Make sure the address you have on file with us is correct. If you need to make an update, log in to your account using the Green Dot app or go to GreenDot.com then click on Support, Account Setting, Edit Contact Info.
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