Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

I am not getting any account​ alerts - What can I do?

1. Confirm your email address and/or your mobile phone number are accurate by logging in to your account at GreenDot.com

2. Confirm that your wireless plan and carrier allow for receipt of text messages​​

3. You will be unenrolled from account alerts if your card has been inactive for 60 days. You may re-enroll at any time by logging in to your account at GreenDot.com or via the Green Dot app.​

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