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About Green Dot and the Green Dot Card:

Just "click" a question for the answer.

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Temporary Card

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Using your Personalized Card

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Adding a Second Card

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Adding money to the Card

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Direct Deposit

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Tax Refund

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Card Fees

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Your Balance and Transaction History

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Card Expiration/Canceling

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Account Alerts

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Green Dot Mobile

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About Green Dot and the Green Dot Card

Who is Green Dot?

Green Dot is a leading provider of prepaid debit cards, and the provider of your Payroll Card. With millions of customers and growing, Green Dot products are sold in tens of thousands of major retail locations, including Rite Aid, from coast to coast, including Alaska, Hawaii and Puerto Rico. Cards are issued by Green Dot Bank, member FDIC.

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What is the Green Dot Payroll Debit Card?

The Green Dot Payroll Card is a prepaid MasterCard Card that you can use everywhere Debit MasterCard cards are accepted. There's no line of credit associated with your card. It's a prepaid debit card. Your card can be used at ATMs and can also be reloaded (more money can be added to it). Your purchases and ATM withdrawals are debited from your card balance. Balance, spend and reload limits may apply. Your card cannot be used in Countries where applicable law requires us to block card use or where we find it necessary to block card use due to fraud and similar concerns. Please consult the Cardholder Agreement and these FAQs for information on how to get the most from your new Card

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How is the Green Dot Card different than a Credit Card?

The Green Dot Payroll Card is prepaid, which means you need to add money to your card in order to use it. It does not offer a line of credit like credit cards.

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Does using this card build my credit rating?

No, it is a prepaid debit card. Because no credit is granted, this card does not build credit history.

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If I have bad credit can I still get a card?

Yes, there is no credit check to obtain a Green Dot Payroll Card.

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What is necessary to get the Green Dot Payroll Card?

You can get a Green Dot Payroll Card from your employer. Your employer will then send your personal information to Green Dot for the purpose of registering your temporary card. Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Payroll Card. Additional information, such as phone number, may also be required and verified during registration. The cardholder's personal information will be kept on record upon temporary card activation and the cardholder's name will be embossed on his or her personalized card. If a valid social security number is not provided, your temporary card will not be registered and you must contact your employer to correct your personal information or choose a different method to receive your pay.

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How old do you have to be to use the Card?

You must be at least 18 years old to register as a primary cardholder. Any second cardholder must pass the verification process in order to receive and use a personalized second card.

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Can I buy and register more than one Card?

Yes. In addition to your Personalized Card, you have the option of requesting a second Personalized Card to give to a friend or family member. A second card fee may apply. However, the second cardholder will need to provide his or her personal information and successfully pass identity verification. Green Dot may limit the number of Cards issued to you at its sole discretion.

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Can my employer see my balance and transaction history?

No. Your employer cannot see your account activity or current balance. For your protection, you should never share your card number or PIN with anyone you do not trust.

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Can I continue to use my card if I change jobs?

Yes. Your Green Dot Payroll Card is yours to keep and can be used at your next job. Just give your routing and direct deposit numbers to your new employer and ask to be set up for direct deposit to your Green Dot Payroll Card. Log in to your account at www.greendot.com/mycard or call customer service at 888-297-8525 to get your direct deposit numbers. You can also continue to load your card with funds from other sources such as a tax refund or second job, or load cash at participating retailers using a MoneyPak. With a MoneyPak, a service fee of $4.95 applies. A Monthly Charge of $5.95 will apply after termination of employment from the employer who provided this card. Please refer to the Cardholder Agreement for more information.

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Your Temporary Card

What is the Temporary Card?

The Green Dot Payroll Card package you received from your employer includes a temporary card that you can use to pay for purchases and get cash until your personalized card arrives in the mail. Please see the instructions inside the package to set up your temporary card. Temporary cards can be reloaded or used for purchases and cash withdrawals only after they have been successfully activated. The temporary card and the personalized card are not intended for gift card use.

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How do I add more money to my temporary card?

In addition to Direct Deposit from your employer, you can reload your temporary card with cash by going to a participating retailer or setting up an online reload from your bank. Click here to find a participating retailer near you. Fees apply to retail reloads and non-direct deposit reloads. See card fees below for reload fees.

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Where can I use my Temporary Card?

Once you have activated your temporary card, it can be used everywhere Debit MasterCard Cards are accepted in the U.S. Temporary cards cannot be used to make purchases outside of the U.S., including purchases made online or over the phone with companies that are outside of the U.S. The cards cannot be used in Countries where applicable law requires us to block card use or where we find it necessary to block card use due to fraud and similar concerns. Cards cannot be used for online gambling or for any illegal purposes. Green Dot Payroll Cards also may not be used for business purposes. We may cancel your card if it is used for improper or unintended purposes.

The temporary card can be used at stores for signature purchases; all you have to do at the register is select "credit" and sign. You can also use your temporary card to get cash back at retailers by choosing “debit” at checkout and keying in your 4-digit PIN. You can also use your temporary card to make purchases online, over the phone and to get cash from an ATM. A $2.50 ATM fee will apply for withdrawals from non-MoneyPass ATM’s, and the ATM operator may charge an additional fee. Click here to find a MoneyPass ATM near you.

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Using your Personalized Card

How long does it take to receive my personalized Green Dot Payroll Card in the mail?

You will receive your personalized card 7-10 business days after you activate your temporary card. Cards are shipped first class U.S. Mail the next business day after activation. You can use your temporary card to make purchases and get cash while you wait for your personalized card. After activation of the personalized card, the remaining balance on your temporary card will automatically be transferred to the personalized card and you will no longer be able to use the temporary card.

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Do you offer rush delivery?

Rush delivery is available if your card is lost or stolen. A fee of $19.95 will be charged to your card if you choose rush delivery. Rush delivery is not available when we send the personalized card to replace your temporary card. Continue to use your temporary card for purchases and cash withdrawals until your personalized card arrives.

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Is my Personalized Card ready to use when I receive it?

No, for your protection you need to go to www.greendot.com/mycard/activate or call 888-297-8522 to activate your Personalized Card.

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Is there any place I cannot use my Personalized Card?

Green Dot Payroll Cards cannot be used for online gambling or for any illegal purposes. Green Dot Payroll Cards also may not be used for business purposes. We may cancel your card if it is used for improper or unintended purposes.

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Can I withdraw money from an ATM?

Yes. You will select a 4 digit PIN (personal identification number) when you activate your Personalized Card. Please note that a $2.50 ATM fee (and any fee that the ATM owner may assess) will apply at non-MoneyPass ATMs; please see card fees below for more information. Click here to find a MoneyPass ATM near you.

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What can I do if I forget my ATM PIN?

If you forget your PIN or would like to change it, you can do so online by clicking here or by calling Customer Support at 888-297-8525.

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Can I get 100% of my pay off my Green Dot Payroll Card?

Yes, you can visit any MasterCard member bank – generally, any bank displaying the MasterCard logo – and get your funds from a bank teller. Make sure you know your most recent pay amount before visiting the bank teller and ask for a cash withdrawal for that amount. You are allowed 1 teller cash withdrawal without charge for each payroll period. Each additional teller withdrawal during the pay period will be subject to a $2.50 fee. Consult the Cardholder Agreement that came with your card for details. Florida Residents: You can withdraw 100% of your pay from your card for no charge at ANY MasterCard member bank, including the following location: Synovus Bank of Jacksonville - 10407 Centurion Parkway North, Jacksonville, FL 32256

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Can I spend more money than I have on the Card?

Sometimes, due to the way transactions are processed, a merchant will accept your card even though you didn't have enough money on it. This happens only rarely, but if it happens, you are still responsible for this payment. Please refer to the Cardholder Agreement for more information.

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Are there any overdraft penalty fees?

No, there are no overdraft penalty fees.

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Can I use my Card to pay for automatic monthly payments (i.e., gym memberships, cable TV, cell phone bill, etc)?

Yes you can, but only from your personalized card. However, it is your responsibility to make sure you have enough funds available on your card each time the recurring transaction is due. These merchants may suspend or cancel your service if you don't have enough money left on your card when they attempt to charge the monthly payment. This could be dangerous if the recurring charge is for an essential service. To learn more about how to use your Green Dot Payroll Card for automatic bill payments, log in to your account at www.greendot.com/mycard and click on the Online Bill Pay tab.

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Can I use the Card to rent a car?

Your prepaid card may be used to rent a car, but rental car companies "authorize" (have money held) for much more money than the actual cost of the rental car. The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, car damage and extra days until you return the vehicle. These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you might not have access to these funds for as long as 90 days. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid debit cards.

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What if someone steals my Card or uses it without permission?

If you lose your card or believe it to be stolen, you must immediately report your card lost or stolen, click here to report your card lost or stolen. You can also call 888-297-8525 to report your card lost or stolen. We will cancel your card and transfer the funds from that card to a new card that will be sent to you. A fee of $5.00 for a replacement card may apply, please see your Cardholder Agreement for details.

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Adding a Second Card

Can I get a second Card for the same account to share with a friend or family member?

Yes. In addition to your personalized card, you have the option of requesting a second personalized card to give to a friend or family member. The second card will be personalized with his or her name on it. Both your card and the second card will have the same account number; so both cards will have access to the available funds loaded to the account. A second card fee of $4.95 may apply. There is no additional Monthly Charge for the second card. You can request a second card by clicking here.

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Adding Money to the Card

How do I add more money to my Personalized Card?

In addition to direct deposit from your employer, you can also reload your card with cash by purchasing a MoneyPak at a participating retailer or by setting up an online reload from your bank. Fees may apply for non-direct deposit reloads. See Card Fees for details. If you are still employed at Rite Aid, see below to find out how you can reload your card for no charge at any Rite Aid location.

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Can I reload my card at a Rite Aid location for no charge?

If you are still employed at Rite Aid you can reload your personalized card for no charge at any Rite Aid location. Simply show your Associate Wellness+ card to the cashier and have the cashier swipe your card at the register. Then, provide the cashier with the amount of cash you want to load to your card. To reload at any other participating retailer, or if you are no longer employed at Rite Aid, you can purchase a MoneyPak. MoneyPaks can usually be found in the same section where prepaid cards are sold. Give the cashier the MoneyPak along with the money you wish to load onto the card. After the cashier has loaded the funds to the MoneyPak go to www.moneypak.com or call 800-GREENDOT to apply the funds to your card. Most retailers charge $4.95 for this service in addition to the amount you wish to load onto the card. For more information, click here.

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If I received my card from Rite Aid, can I reload it at a different store?

Yes. Click here to find other participating retailers in your area.

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Can I wire funds from my bank to my Green Dot Payroll Card?

No, your Green Dot Payroll Card does not accept wired funds. However, there are convenient ways to add money to your card. In addition to direct deposit from your employer, you can also reload your card with cash by purchasing a MoneyPak at a participating retailer or by setting up an online reload from your bank. Fees will apply for cash reloads at retail locations and non-direct deposit reloads. See Card Fees for details.

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Is there a limit on how much I can load onto my Card?

Yes. The daily per card reload limit is $2,500. We, in our sole discretion, may accept loads through direct deposit in excess of these limits. If you reload with a MoneyPak, the retailer that sells you the MoneyPak may impose lower limits.

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What is the maximum balance I can have on my Card?

The maximum balance is $2,500. We, in our sole discretion, may allow balances in excess of these limits if the card is loaded through direct deposit.

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Direct Deposit


How do I set up a second direct deposit source to my card?

The process is easy! There are two ways to enroll— one for paychecks, state government benefits, and other sources of income, and a second for federal government benefits.

Method 1: Paychecks, State Government Benefits and Other Sources of Income

  1. Ask your payroll or benefits office if they offer Direct Deposit. If they do, simply visit www.greendot.com/mycard/directdeposit, click on the "Get Started" button, and we will create a personalized direct deposit form for you.
  2. Fill out the direct deposit form and give it to your payor and they will enroll you.
  3. Once you've submitted your form, you will normally start receiving your pay on your card within 1 to 2 pay periods.

Method 2: Federal Government Benefits

  1. Verify that you currently receive one of the following benefits in your name and Social Security number:
    1. Social Security
    2. Supplemental Security Income
    3. Veterans Compensations and Pension (Veteran's Education/MGIB, Education/Selected Reserve, Vocational Rehabilitation, and Life Insurance must currently use Method 2 below)
    4. Federal Civil Service ( Retirement/Annuity)
  2. Go to www.greendot.com/mycard/directdeposit and click the "Get Started" button or call our Direct Deposit Hotline at 866-795-7974. By answering a few simple questions, we can help you submit your direct deposit enrollment request electronically to the U.S. Treasury. There is no paperwork to fill-out or submit.
  3. Once your request has been processed, you will normally start receiving your pay on your card within 1 to 2 pay periods.

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Do I have to direct deposit my entire paycheck?

With the exception of certain federal government benefit payments, you can elect to have as much or as little of your paycheck or benefits payment deposited to your Green Dot Payroll Card as you like. The choice is completely yours, and you can cancel or change the amount of your direct deposit at any time. Check with your employer’s payroll administrator to see if they support partial direct deposit payments and how you can set up partial direct deposit payments.

However, if you enroll in direct deposit for federal government benefits (such as Social Security, Supplemental Security Income, Veterans Benefits, Federal Civil Service, or Railroad Benefits), the entire amount of your benefit payment must be deposited to your Green Dot Payroll Card. You can cancel the direct deposit of your federal government benefits at any time, but you cannot change the amount of your federal benefits direct deposit.

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How can I be sure the deposit was made?

You can review your Transaction History online to ensure the deposit was made. You can also call our automated Green Dot Support Line at 888-297-8525 to hear your most recent direct deposit amount and date. In addition, your payor will usually give you a payment stub or notice that lets you know the amount of the payment deposited to your account.

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My direct deposit was supposed to be deposited today, but I don’t see it on my available balance. What happened?

The exact time of day that your paycheck is deposited onto your card might vary from payday to payday. If you are concerned about the status of your direct deposit please follow these steps:

  1. Contact your payor to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
  2. Once you have the TRACE #, call Green Dot Customer Support toll-free at 888-297-8525 and Green Dot will investigate the transaction. NOTE: If you have recently reported your card lost or stolen please make sure to tell the Green Dot Customer Support Specialist when you call.
  3. We will get back to you within 48 business hours with the status of your direct deposit.

If you enrolled in direct deposit for federal benefits, you should contact the agency that administers your benefit.

  • Social Security and Supplemental Security Income: Contact the Social Security Administration at 800-772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Affairs at 877-838-2778
  • Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 888-767-6738
  • Railroad Benefits: Contact your nearest Railroad Retirement Board office. The telephone numbers for the Railroad Retirement Board can be obtained by calling 877-772-5772 or visiting RRB Locator Service

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How do I cancel my Direct Deposit?

To cancel your direct deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. Cancelling direct deposit will in no way impact the use of your Green Dot Payroll Card. You can continue to add cash to your card by purchasing a MoneyPak at a participating retailer and paying a service fee of up to $4.95 or by setting up an online reload from your bank.

For information on how to cancel Direct Deposit on your federal benefits, click here or contact the agency that administers your benefit.

  • Social Security and Supplemental Security Income: Contact the Social Security Administration at 800-772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Affairs at 877-838-2778
  • Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 888-767-6738
  • Railroad Benefits: Contact your nearest Railroad Retirement Board office. The telephone numbers for the Railroad Retirement Board can be obtained by calling 877-772-5772 or visiting RRB Locator Service

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Can I stop using Direct Deposit and still keep my Card?

Yes. If you decide you no longer want to use direct deposit, just contact your payor. They will tell you how to cancel the service. Canceling direct deposit will in no way impact the use of your Green Dot Payroll Card. You can continue to add cash to your card by purchasing a MoneyPak at a participating retailer and paying a service fee of up to $4.95 or by setting up an online reload from your bank.

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Can tax refunds for other people be direct deposited to my card?

No. In accordance with IRS guidelines you can direct your refund to your card; you cannot direct your refund to someone else’s card. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, click here.

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Tax Refund

How can I get my tax refund Direct Deposited to my card?

Having your tax refund automatically deposited to your card is easy! When you fill out your tax return, simply enter your card's routing and direct deposit number in the space provided on your tax form. Note that for direct deposit and tax refund purposes, your card is designated as a "checking" account, check that box on your tax form.

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How do I check the status of my tax refund?

We do not have the status of your tax refund. The IRS provides estimated dates for when federal refunds will be sent. If you have not yet received your refund and would like to check the status, please visit the IRS web site at www.irs.gov and select "Where’s My Refund" or call the IRS Refund Hotline at (800) 829-1954.

For information about your state refund, please contact your state government agency.

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Can I receive tax refunds for other people on my card?

No. In accordance with IRS guidelines you can direct your refund to your card; you cannot direct your refund to someone else’s card. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, click here.

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Card Fees

What are the fees?


Here is a complete schedule of your Green Dot Payroll Card fees:
Fee Type Fee
Monthly Charge
  • No Monthly Charge as long as you employed by the employer who provided the card.
  • If not employed by the employer who provided the card, $5.95. We will also waive the Monthly Charge if you load at least $1,000 or have at least 30 qualifying purchases* posted to your account during a monthly billing cycle.
ATM Withdrawal
  • No ATM withdrawal fee at over 18,000 MoneyPass® ATMs nationwide.
  • All other ATM withdrawals: $2.50***
Teller Cash Advance One no charge transaction per pay period, otherwise $2.50
ATM Balance Inquiry No charge at MoneyPass** ATMs, otherwise $0.50
Lost/Stolen Card Replacement One no charge replacement every 12 months, otherwise $5.00
Reload at Retail Location Varies by retailer, up to $4.95
Online Reload via Debit Card No charge the first time, then $4.95 each
Expedited Card Delivery (FedEx)**** $19.95
Second Card $4.95

* Qualifying purchases include completed transactions where you are paying for goods and services with your card. See your Cardholder Agreement for complete details about your account.

** To find participating MoneyPass ATMs nearest you, click here.

*** When you use an ATM other than a MoneyPass ATM, you may be charged a fee or surcharge by the ATM operator.

**** Expedited Card delivery is not available when we send the personalized card to replace your temporary card. If a Monthly Charge is applicable, it is assessed at the end of each monthly billing cycle. Your monthly billing cycle lasts for 30 days and begins on the day you activate your card.

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Will Green Dot assess a Monthly Charge even if I don't use the card?

As long as you remain employed by the employer who provided this card to you as part of a payroll distribution program, no Monthly Charge will be assessed on your card. Otherwise your card is subject to the $5.95 Monthly Charge as long as it is open.

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Will Green Dot assess a Monthly Charge even after the balance falls below $0?

If you are no longer employed by the employer who provided this card to you, Green Dot will assess a Monthly Charge until the balance reaches -$11.90, at which point the fees will no longer accumulate.

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How can I get my Monthly Charge waived each month?

As long as you remain employed by the employer who provided this card to you, OR when 30 or more qualified purchases have posted to your account OR when you load $1,000 to your card in any billing cycle, we will waive your Monthly Charge! Qualifying purchases only include transactions where you are paying for goods or services with your card. Purchases must post to your card during the billing cycle to count towards a Monthly Charge waiver for that period. Check your progress towards a Monthly Charge waiver on your Account Summary page.

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Your Balance and Transaction History

How do I check my Card balance and transactions?

You may check your balance and transaction history online 24/7 by logging into your account on this website. You may also call customer support at 888-297-8525. There is no charge to check your balance online or over the phone. You can also request account alerts, a special feature that allows you to receive your card balance to your email, cell phone or both. Additionally, you can register to be able to send a text message to Green Dot to request your balance. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

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What are pending transactions?

This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

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What is the difference between purchases that are pending and posted?

Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

You can check your progress towards a Monthly Charge waiver on the Account Summary page. Don’t worry, any pending purchases that post after the current billing cycle will be counted in the next one.

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Why is the amount pending sometimes different than what I actually spent?

Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount.

Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use.

Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance.

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I bought something but my balance doesn't show any money taken off. Why?

Many website and phone merchants process all of their orders at the end of the day. It may take 24-48 hours before you see the charge on your Card.

Another reason is that most website and phone order companies only charge your Card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

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I bought something online and it was declined but I had enough money for the purchase. Why?

The purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your Card. If you need to update your address, click here.

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I bought something online and it was declined but I still got charged for the purchase. Why?

The funds were placed on hold to cover the cost of your purchase but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your Card. When this happens, it takes 10 business days for the funds to be released back to your Card.

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I bought something for X amount of dollars, but my balance is only down by $1. Why?

Many website and phone merchants will do what is called a "dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Then, they'll charge the full amount.

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What do I do if I have a question or think there is an error on my card?

In case of errors or questions about your card, write to us at Green Dot Customer Care, P.O. Box 1187, Monrovia, California 91017 or telephone us at 888-297-8525. Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at www.greendot.com/mycard. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, P.O. Box 1187, Monrovia, California 91017 or by calling 888-297-8525. When notifying us, you will need to tell us: (i) your name and Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your Card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the Card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. Click here for more details. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

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Card Expiration/Canceling

My Card is about to expire. How can I make sure I will receive my new Card?

Make sure the address you have on file with us is correct. If it is not, you can update it by logging into your account online, selecting the "Support" tab then "Edit Contact Info" under the "Account Settings". You can also call customer support at 888-297-8525 to update your address.

You must also meet both of the following requirements to receive a new Card:

  • have more than $0 on your Card 30 days prior to the expiration date
  • have reloaded or made a purchase on your Card within the last 90 days prior to the expiration date

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How do I cancel my Card?

To cancel your card you can call customer support at 888-297-8525. You can also log into your account online, go to the "Security" tab and then click on "Close Card." When your account is cancelled, all funds remaining on the card will be converted into a check and mailed to the mailing address we have on record.

If you are still receiving direct deposit to your card, you must notify the payor that your account has been closed and also make alternate arrangements for the receipt of these funds. Failure to do so may cause the funds to be returned to the payor, delaying your receipt of the funds. Similarly, if you have automatic payments being deducted from your card, you must notify the payee and make alternate arrangements for these recurring payments. Failure to do so may result in late fees or suspension / cancellation of services from the payee.

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Account Alerts

What are Account Alerts?

Account Alerts is a special feature that will allow you to receive your Card balance to your email or cell phone or both. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

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What type of Account Alerts can I choose from?

You can choose:

  • Daily Balance: get your balance sent to you every day
  • Weekly Balance: get your balance sent to you once a week (Mondays)
  • Reload Now Alerts: you get reload reminders when your balance gets to $25 or less

You can choose to receive any of these type of alerts sent to your email or as a text message to your cell phone. You can choose to have your account alerts sent to up to two different email addresses.

Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

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I am not getting the Alerts - What can I do?

  • Confirm your email address and/or your mobile phone number and carrier are accurate on your Green Dot Account Alerts Maintenance Web page
  • Confirm that your wireless plan and carrier allow for receipt of text messages
  • Account alerts will be deactivated if your balance is zero for 7 continuous days or your Card has been inactive for 60 days. You may re-enroll at any time and will receive alerts as long as your balance is greater than zero and have had purchase or reload activity in the last 60 days

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Why does the amount delivered on the Alert differ from what is shown online and over the automated telephone service?

The amount on the Alert is typically your balance from the night before the alert was sent. To be sure, please read the entire message as it contains the date and time that your balance was taken. The balance shown online and the automated telephone service is the most current balance.

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How do I cancel the Alerts?

You can turn off cell phone and email alerts at any time through our website. Click here to stop account alerts.

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Green Dot Mobile

What is Green Dot Mobile?

Green Dot Mobile lets you access the most important features of Green Dot on your mobile phone. It's easy to use! With Green Dot Mobile you can:

  • Check your balance
  • Find a reload location
  • Call Customer Serivce
  • Find no charge ATMs nearby

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Do I have to sign up for this service?

Yes, in order to use this service you have to register your cell phone number. To register, click here.

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How do I check my balance with this service?

Just send a text message "Bal Last4" to 43411 (GD411) where Last4 is the last 4 digits of your Card number.

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How do I find the nearest reload location?

Just send a text message "Loc ZipCode" or "Loc City State" to 43411 (GD411)

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How much does it cost?

It's free. Green Dot does not charge for the use of Green Dot Mobile. However, standard text messaging rates may apply from your wireless carrier.

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