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What to check before I dispute a transaction?

Please note you are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute.

  • Pending transactions occur when a payment has been authorized but hasn’t been completed.
  • A pending transaction will affect the amount of credit or funds you have available.
  • Canceling a pending transaction usually requires contacting the merchant who made the charge.
  • Once a pending transaction has posted, you may contact us to dispute it.

If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

  • Some merchants and online retailers appear under different names than where you made the purchase.
  • A quick internet search of the merchant’s name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
  • If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.

Related questions

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Not a gift card. Must be 18 or older to purchase. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank™ cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed Green Dot Bank products or services. Neither Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo® Money and Plaid, Inc. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

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