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Lost or Stolen Cards

Card Decline

Resolving a Green Dot Complaint

How to Resolve Your Green Dot Complaint
Green Dot MoneyPak Refund Policy
Green Dot Cardholder Transactional Questions
  • Before a customer sends money, they should be sure to check the recipient’s information for accuracy. Green Dot is not responsible if a customer sends money to the wrong individual. If a customer has sent money to the wrong email address or mobile phone, the transaction should be canceled. If the wrong recipient has already claimed the money a customer has sent, the transaction can no longer be canceled, and the sender will not be refunded. To cancel a Send Money Transaction, go to your Transaction History, click “Cancel,” then confirm the cancelation.

  • When a customer makes a purchase, funds are set aside, and the transaction will show as “pending” in their transaction history.  Funds are held until the merchant collects money and the transaction becomes “posted.” Transactions at certain merchants, including car rental companies and hotels, may allow the transaction to remain pending for up to 90 days to ensure there are sufficient funds available to cover the final transaction amount.

  • A customer’s transaction could be declined for several reasons, such as insufficient funds in their account to cover the transaction or activity that is outside of their normal spending patterns.  For online purchases, please make sure the address provided to the merchant matches the address we have on the card’s file to avoid getting a decline.

How to Resolve Your Green Dot Complaint
Green Dot MoneyPak Refund Policy
Green Dot Cardholder Transactional Questions
  • Before a customer sends money, they should be sure to check the recipient’s information for accuracy. Green Dot is not responsible if a customer sends money to the wrong individual. If a customer has sent money to the wrong email address or mobile phone, the transaction should be canceled. If the wrong recipient has already claimed the money a customer has sent, the transaction can no longer be canceled, and the sender will not be refunded. To cancel a Send Money Transaction, go to your Transaction History, click “Cancel,” then confirm the cancelation.

  • When a customer makes a purchase, funds are set aside, and the transaction will show as “pending” in their transaction history.  Funds are held until the merchant collects money and the transaction becomes “posted.” Transactions at certain merchants, including car rental companies and hotels, may allow the transaction to remain pending for up to 90 days to ensure there are sufficient funds available to cover the final transaction amount.

  • A customer’s transaction could be declined for several reasons, such as insufficient funds in their account to cover the transaction or activity that is outside of their normal spending patterns.  For online purchases, please make sure the address provided to the merchant matches the address we have on the card’s file to avoid getting a decline.

Mailing Address

Green Dot

P.O. Box 5100
Pasadena, CA 91117