Contact Green Dot Product Support
Green Dot card account holders can email the Green Dot Product Support Team department at OnlineSupport@greendotcorp.com for assistance.
Contact MoneyPak Product Support Team
For assistance with common issues, MoneyPak customers can call (866) 795-7969. This number will take them to an automated interactive voice response system, which can give information on common MoneyPak issues. MoneyPak customers who require assistance from an agent should go to the MoneyPak help form at moneypak.com/helpform to request assistance. Specialists review all submissions within 1 business day.
Submit a Complaint by Mail
Write to Green Dot Customer Service at:
Attn: Green Dot Customer Service
P.O. Box 5100
Pasadena, CA 91117
Include details surrounding the concern and copies of any supporting documentation. Please note that Green Dot cannot return any items received in the mail. We recommend customers keep a copy of all sent items for their records.
Green Dot’s Product Support Team will do their best to resolve any disputes or complaints about Green Dot accounts, products, and/or services. We ask customers to reach out to Green Dot directly with concerns or issues before contacting the Consumer Financial Protection Bureau (CFPB), Federal Reserve Bank (FRB), Department of Financial Institution (DFI) or Federal Trade Commission (FTC). This ensures that your complaint is handled in a speedy manner without an intermediary.