Help Center

ABOUT GREEN DOT AND GREEN DOT PRODUCTS

Who is Green Dot?
How is the Green Dot card different than a gift card?
How is the Green Dot card different than a credit card?
Does buying or using this card build my credit rating?
If I have bad credit can I still get a card?
Where can I get a Green Dot card?
What is necessary to get the Green Dot card?
How old do you have to be to use the card?
How can I use a card that I ordered online?
Can I buy and register more than one card?

GREEN DOT RELOADABLE PREPAID MASTERCARD OR VISA CARDS

(Available at selected retailers)
What are the fees?
When is the first Monthly Charge deducted from my account?
Will Green Dot assess a Monthly Charge even if I don't use the card?
Will Green Dot assess a Monthly Charge even after the balance falls below $0?
How can I get my Monthly Charge waived each month?
How much does it cost to Reload @ the Register?
Is there a Maintenance Fee for inactive cards?

For questions and answers to other Green Dot products, see below.

NEW GREEN DOT RELOADABLE PREPAID MASTERCARD OR VISA CARDS

What are the fees?
When is the first Monthly Charge deducted from my account?
Will Green Dot assess a Monthly Charge even if I don't use the card?
Will Green Dot assess a Monthly Charge even after the balance falls below $0?
How can I get my Monthly Charge waived each month?
How much does it cost to Reload @ the Register?
Is there a Maintenance Fee for inactive cards?

GREEN DOT CASH BACK VISA DEBIT CARD

What are the fees?
How do I earn Cash-Back Rewards?
What purchases qualify for Cash-Back Rewards?
Will returned purchases be subtracted from my rewards balance?
What transactions do not qualify for Cash-Back Rewards?
What is a reward year?
How much cash back can I earn in a reward year?
What is considered my enrollment date?
How do I keep my card eligible to earn Cash-Back Rewards?
How do I redeem my Cash-Back Rewards?
When will the rewards earned on a qualifying purchase appear?

CARDS PURCHASED IN A FINANCIAL SERVICE CENTER OR CURRENCY EXCHANGE

What are the fees?
Can I change my fee plan?
Is there a limit on how much I can load onto my Card in a day?
What is the maximum balance I can have on my Card?
How does the transaction fee on the Pay per Purchase plan work?
I chose the Pay per Month plan. How can I have my Monthly Charge waived?
When is the first Monthly Charge deducted from my account?
What is the Maintenance Fee in the Pay per Purchase plan?

CARDS RECEIVED FROM A TAX PREPARER

ATTENTION CARDHOLDERS: As of May 31, 2016, Green Dot will not accept federal or state tax refund deposits to your Green Dot Card for the remainder of 2016. We will begin to accept federal and state tax refund deposits again in 2017.
What do I do if I have a question about my Tax Refund?
When will I get my Tax Refund?
What are the fees?
Is there a limit on how much I can load onto my Card in a day?
What is the maximum balance I can have on my Card?
When I receive my Refund, can I withdraw or spend it all at once?
How can I have my Monthly Charge waived?
When is the first Monthly Charge deducted from my account?

YOUR TEMPORARY CARD

What is the temporary card and where can I use it?
How do I add more money to my temporary card?

USING YOUR PERSONALIZED CARD

How long does it take to receive my personalized Green Dot card in the mail?
Is my personalized card ready to use when I receive it?
Is there any place I cannot use my personalized card?
Can I withdraw money from an ATM?
What can I do if I forget my ATM PIN?
Can I spend more money than I have on the card?
Are there any overdraft fees?
Can I use my card to pay for automatic monthly payments (i.e., gym memberships, cable TV, cell phone bill, etc)?
Can I use the card to rent a car?
What if someone steals my card or uses it without permission?

ADDING A SECOND CARD

Can I get a second card for the same account to share with a friend or family member?

ADDING MONEY TO THE CARD

How do I add more money to my card?
If I bought my card at one store, can I reload it at a different store?
Where can I Reload @ the Register with cash directly to my card?
How much does it cost to Reload @ the Register?
How do I Reload @ the Register?
When will the money be available on my card with Reload @ the Register?

DIRECT DEPOSIT

How do I begin using direct deposit?
What types of income or benefits can be direct deposited to my Green Dot card?
Do I have to direct deposit my entire paycheck? How much of my pay can I elect for direct deposit?
How can I get my direct deposit money up to 2 days early?
Will I always get my direct deposit early?
When will I receive my direct deposit on my card?
Do I have to sign up to get my direct deposit money up to 2 days early?
How can I be sure the deposit was made?
How do I cancel my direct deposit?
Can I stop using direct deposit and still keep my card?
Can tax refunds for other people be direct deposited to my card?

BANK TRANSFER

Can I transfer money from my outside bank account or debit card to my Green Dot card?
How long does it take to transfer money from my bank account or debit card?
How much does a bank transfer cost?
What type of bank accounts can I transfer money from?
How do I register my outside bank account so I can start using Standard Transfer?
How do I register my outside bank debit card so I can start using Express Transfer?
What are trial deposits or test transactions?
What do I do if I didn't get any trial deposits?
Can I cancel a bank transfer?
What happens if there's not enough money in my outside bank account or debit card to complete a bank transfer?
How do I update the information associated with my registered bank debit card?
Can I transfer money from my Green Dot card to an outside bank account?
Can I transfer money from another person's bank account to my Green Dot card?
Do I need to keep my 'Confirmation Number'?

TAX REFUND

ATTENTION CARDHOLDERS: As of May 31, 2016, Green Dot will not accept federal or state tax refund deposits to your Green Dot Card for the remainder of 2016. We will begin to accept federal and state tax refund deposits again in 2017.
How can I get my tax refund direct deposited to my card?
How do I check the status of my tax refund?
Can I receive tax refunds for other people on my card?
If I direct deposit my tax refund, can I withdraw or spend it all at once?
Is there a limit on how much I can direct deposit onto my card?

YOUR BALANCE AND TRANSACTION HISTORY

How do I check my card balance and transactions?
What are pending transactions?
What is the difference between purchases that are pending and posted?
Why is the amount pending sometimes different than what I actually spent?
I bought something but my balance doesn't show any money taken off. Why?
I bought something online and it was declined but I had enough money for the purchase. Why?
I bought something online and it was declined but I still got charged for the purchase. Why?
I bought something for X amount of dollars, but my balance is only down by $1. Why?
What do I do if I have a question or think there is an error on my card?

CARD EXPIRATION/CANCELING

My card is about to expire. How can I make sure I will receive my new card?
How do I cancel my card?

ACCOUNT ALERTS

What are Account Alerts?
What type of Account Alerts can I choose from?
I am not getting the Alerts - What can I do?
Why does the amount delivered on the Alert differ from what is shown online and over the automated telephone service?

GREEN DOT MOBILE

What is Green Dot Mobile?
How do I use texting to get my balance and other information?
How much does it cost?

ONLINE BILL PAY SERVICE

What's the benefit of signing up for Online Bill Pay?
How do I enroll in Online Bill Pay?
Is there a fee?
Who can I pay?
Is there a minimum or maximum amount I can pay someone?
When will my payees receive their money?
What happens if there is not enough money to cover a payment?

SEND MONEY

Can I send money to someone outside the U.S.?
What are the limits to Send Money?
How can I cancel a Send Money transaction?
How can the recipient pick up the money I sent?
What can I do if the recipient does not receive a notification?
What can I do if I sent money to the wrong person, email address or mobile phone number?

PAPER CHECKS

Checks are available to select cardholders. Log in to the Green Dot app and select Paper Checks from the Pay menu to see if paper checks are available for your card. Personalized card required.
How do I order or reorder a pack of paper checks?
How much is a pack of paper checks?
How many paper checks come in a pack?
What if I haven't received my pack of checks?
Will a Green Dot check work like any other bank-issued check?
How do I pre-authorize a check?
What happens if I don’t pre-authorize my check?
After I pre-authorize a check, how long will it be valid for?
What are the limits for ordering and writing checks?
How do I cancel or stop payment on a check?
If I requested a replacement card, can I still use the checks I have now?
If my address changes, can I still use the checks I have now?

SOCIAL MEDIA

What are Green Dot's Social Media Guidelines?

GREEN DOT VIP

What is Green Dot VIP Membership?
How can I become a Green Dot VIP?