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Getting-started-girl

Deposit Cash

A few ways you can deposit cash
Reload@theRegister
MoneyPak
Using the Green Dot App

Direct Deposit

For Your Tax Refund
For Your Payroll or Government Benefits
  • How do I begin using direct deposit?

    Setting up direct deposit is easy! Just follow these simple steps:

    1. Ask your payroll or benefits office if they offer direct deposit.
    2. If they do, get your direct deposit account number and bank routing number text message by clicking here.
    3. Provide your direct deposit account number and bank routing number to your payroll or benefits office.
    4. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

    TIP: Ask your payroll, how long it will take them to set up your direct deposit. If it takes longer than expected to receive your first direct deposit on your card, check back with your payroll or benefits office. Green Dot does not have any information about your enrollment status. Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

  • Do I have to direct deposit my entire paycheck? How much of my pay can I have direct deposited?

    With the exception of certain federal government benefit payments, or your employer or payroll department's restrictions, you can choose to have as much or as little of your paycheck or benefits payment deposited to your Green Dot card as you’d like. The choice is completely yours, and you can cancel or change the amount of your direct deposit at any time.

    If you enroll in direct deposit for Social Security, Supplemental Security Income, Veterans Benefits, or Federal Civil Service, the entire amount of your benefit payment must be deposited to your Green Dot card. You can cancel the direct deposit of your federal government benefits at any time, but you cannot change the amount of your federal benefits direct deposit.

  • Can tax refunds for other people be direct deposited to my Green Dot account?

    No, others cannot direct their refund to your card or account. In accordance with IRS guidelines you can direct your refund to your card or account; you cannot direct your refund to someone else’s card or account. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected and/or your card may be blocked, pending additional verification. Get more details from the IRS about tax refunds here.

  • How can I get my direct deposit money up to 2 days early or my government benefits up to 4 days early?

    When you set up direct deposit, you may be eligible to receive your pay up to 2 days early or government benefits up to 4 days before benefits day (subject to deposit verification and depending on your payment provider’s process and timing). 

    Some employers and benefits providers send payment instructions ahead of the actual payday. If they do, we’ll credit the amount to your card when we receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. However, it’s important to note that if and how early your deposit can be posted to your account is completely dependent on when the employer or benefits provider sends us the payment instructions and fraud restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

  • How do I cancel my direct deposit?

    To cancel your direct deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. Cancelling direct deposit will in no way impact the use of your Green Dot card.

    Find info on how to cancel direct deposit of your federal benefits  – or – contact the agency that administers your benefit.

  • Do I have to sign up to get my direct deposit money up to 2 days early?

    No. Early access to your direct deposit money is automatically a potential benefit of your Green Dot card if you are signed up for direct deposit. Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. Payroll, government benefits and child support are the only deposits that qualify for early access to your money.

  • Can I stop using direct deposit and still keep my card?

    Yes. If you decide you no longer want direct deposit, contact your payor and they’ll tell you how to cancel the service. Canceling direct deposit will in no way impact the use of your Green Dot card.

  • What types of income or benefits can be direct deposited to my Green Dot account?

    We deposit your payroll or government benefits to your Green Dot account, including:

    • Social Security benefits
    • SSI (Supplemental Security Income)
    • Pension payments
    • Railroad Retirement Benefits (RRB)
    • Defense Finance and Accounting Service (DFAS) payments
    • State unemployment benefits
    • Government Disability Benefits (SSDI or Workers’ Compensation)
    • Veterans’ benefits
  • How can I be sure the deposit was made?

    You can check for your direct deposit a few ways:

    1. Sign up for direct deposit alerts to receive an email or text message any time a direct deposit posts to your account.
    2. Review your Transaction History online to check for your deposit.
    3. Call our automated Green Dot Support Line to hear your most recent direct deposit amount and date.

    Note: Your payor will usually provide a payment stub or notice to let you know the amount of the payment deposited to your account.

    Green Dot has no additional information other than what is provided in your account, in alerts, or on the automated phone system.

  • My direct deposit was supposed to be deposited today, but I don't see it on my available balance. What happened?

    Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. If you haven’t received a direct deposit that you are expecting, it’s because we haven’t received the payment instructions from your employer or benefits provider.

    If you are concerned about the status of your direct deposit, please follow these steps:

    1. Contact your employer to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
    2. Once you have the TRACE #, call Green Dot Customer Support toll-free at (866) 795-7597 and Green Dot will investigate the transaction.

    NOTE: If you recently reported your card lost or stolen, please be sure to tell the Green Dot Customer Support Specialist when you call.

    If you enrolled in direct deposit for federal benefits, you should contact the agency that administers your benefit.

    • Social Security and Supplemental Security Income:
      Check the calendar of Social Security Payments to see when your payment should arrive.
      If you don’t receive your payment on the date indicated on the calendar, contact the Social Security Administration at (800) 772-1213 or visit the Social Security website.
    • Veterans Benefits:
      Check the Veterans Benefits Pay Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Department of Veterans Affairs Direct Deposit Center at (877) 838-2778 or visit the US Department of Veterans Affairs website.
    • Federal Civil Service:
      Check the Annuity Check Payment Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Once of Personnel Management / Civil Service at (888) 767-6738 or visit the Office of Personnel Management website.

       

  • Will I always get my direct deposit early?

    Many times, your employer or benefits provider will notify our bank of your incoming deposit in advance of your actual pay day. If they do, we will credit your pay or benefits to your card when they give us that advance notice instead of waiting for pay day. However, the exact time of day that your paycheck or benefit payment is deposited onto your card will usually vary from payday to payday because employers and benefits providers often send payment instructions at different times from pay period to pay period and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. If you don’t get it as early as you did the previous pay period, it doesn’t mean there’s something wrong or that we’re holding on to it. It just means we haven’t received it yet. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. If you log in to your account and set up the direct deposit Account Alert, we’ll automatically notify you any time a direct deposit is received. Carrier message and data rates apply.

Bank Transfer

Cash and Deposit Checks

There are 4 ways to cash and deposit checks

1. Cash checks with the Ingo® Money App ​

2. Deposit checks using the Green Dot App​

3. Cash and load checks at Walmart ​

4. Cash and deposit checks at an FSC​

See the respective FAQs below for each method.​

Cash checks with the Ingo® Money App
  • Who is Ingo Money?

    The Ingo Money service is provided to you by First Century Bank, N.A., a nationally chartered bank, so your paper checks and your money are always cleared and handled by a national bank regulated by the federal government until they reach your account issuer. The service is enabled and facilitated by Ingo Money, Inc., which provides the mobile app technology, check review, approval and guarantee services and other related services.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • What types of checks can I cash using the Ingo Money app?

    You can submit most check types for funding approval in the Ingo Money App, from $5 up to $5,000. This includes payroll and government checks with a pre-printed signature, business checks, two-party personal checks, handwritten payroll checks, insurance checks, attorney checks, cashier’s checks, money orders, rebate checks and refund anticipation checks. All checks must be made out to you, endorsed by you and drawn on a bank account in the United States or a U.S. territory.

    Please see https://www.ingomoney.com for the most current, complete list of acceptable checks.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • When will my money be available after cashing a check with the Ingo® Money App?

    If your check is approved, you can get your money in minutes. When you submit a check, it usually takes a few seconds to review a check for approval, although it can take 3-5 minutes and, in rare circumstances, up to an hour while Ingo Money works to verify sufficient information to approve your check. If your check is approved, your money will be sent to your Green Dot account. Fees apply for approved Money in Minutes transactions. If time is on your side, you can get your money on your card in 10 days for no fee, as long as your check is not returned unpaid within the 10-day period. All checks are subject to approval for funding at Ingo Money’s sole discretion.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • How can I learn more about using the Ingo® Money App to cash my checks to my Green Dot account?

    Learn more at https://www.ingomoney.com/faq/. And download the Ingo app for IOS here and Android here.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • How much does it cost to cash a check using the Ingo® Money App?

    Please refer to https://www.ingomoney.com/benefits-fees/  for applicable fees and additional information. All checks are subject to approval for funding at Ingo Money’s sole discretion.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • Why wasn’t my check approved using the Ingo® Money App?

    All checks submitted to Ingo Money are subject to review for approval, and most of the checks that are reviewed are approved. There are times though when Ingo Money is unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, Ingo Money cannot always tell you exactly why a check is declined because privacy regulations prevent them from sharing a check writer’s account information with you.

    Below are some examples of reasons a check may be declined:

    • Check was not written to you, as your name appears on your Ingo Money account.
    • Check was not endorsed.
    • Amount of the check is less than $5 or more than $5,000.
    • Amount of the check will cause you to exceed the daily, weekly, or monthly funding limits for your card.
    • Amount of the check will cause you to exceed the daily or monthly check cashing limits, or the maximum balance allowed on your card.
    • Check images are illegible or do not pass authenticity screening.
    • Check is a single-party check (drawn on another account you own) , a temporary check, a credit card check, or another unusual check type that Ingo does not support.
    • A properly voided image of the check was not received. If you need to resubmit your voided check image, call Ingo Money at (229) 276-3990 or chat with them online at ingomoney.com.
    • Sufficient information could not be verified on the check writer’s account.
    • Check was written on a closed or compromised account.

    If your check is declined, you will be notified in the app, by push notification (if you have enabled this service for the Ingo Money App on your mobile device) and by email. Your account will not be funded, and no fee will be assessed. You may attempt to deposit or cash your check with another service provider, or alternatively contact the check writer and request a new check or a different method of payment.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

Mobile Check Deposit using the Green Dot app
Cash and load checks at Walmart
Cash and deposit checks at an FSC
A few ways you can deposit cash
Reload@theRegister
MoneyPak
Using the Green Dot App
For Your Tax Refund
For Your Payroll or Government Benefits
  • How do I begin using direct deposit?

    Setting up direct deposit is easy! Just follow these simple steps:

    1. Ask your payroll or benefits office if they offer direct deposit.
    2. If they do, get your direct deposit account number and bank routing number text message by clicking here.
    3. Provide your direct deposit account number and bank routing number to your payroll or benefits office.
    4. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

    TIP: Ask your payroll, how long it will take them to set up your direct deposit. If it takes longer than expected to receive your first direct deposit on your card, check back with your payroll or benefits office. Green Dot does not have any information about your enrollment status. Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

  • Do I have to direct deposit my entire paycheck? How much of my pay can I have direct deposited?

    With the exception of certain federal government benefit payments, or your employer or payroll department's restrictions, you can choose to have as much or as little of your paycheck or benefits payment deposited to your Green Dot card as you’d like. The choice is completely yours, and you can cancel or change the amount of your direct deposit at any time.

    If you enroll in direct deposit for Social Security, Supplemental Security Income, Veterans Benefits, or Federal Civil Service, the entire amount of your benefit payment must be deposited to your Green Dot card. You can cancel the direct deposit of your federal government benefits at any time, but you cannot change the amount of your federal benefits direct deposit.

  • Can tax refunds for other people be direct deposited to my Green Dot account?

    No, others cannot direct their refund to your card or account. In accordance with IRS guidelines you can direct your refund to your card or account; you cannot direct your refund to someone else’s card or account. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected and/or your card may be blocked, pending additional verification. Get more details from the IRS about tax refunds here.

  • How can I get my direct deposit money up to 2 days early or my government benefits up to 4 days early?

    When you set up direct deposit, you may be eligible to receive your pay up to 2 days early or government benefits up to 4 days before benefits day (subject to deposit verification and depending on your payment provider’s process and timing). 

    Some employers and benefits providers send payment instructions ahead of the actual payday. If they do, we’ll credit the amount to your card when we receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. However, it’s important to note that if and how early your deposit can be posted to your account is completely dependent on when the employer or benefits provider sends us the payment instructions and fraud restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients.

  • How do I cancel my direct deposit?

    To cancel your direct deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. Cancelling direct deposit will in no way impact the use of your Green Dot card.

    Find info on how to cancel direct deposit of your federal benefits  – or – contact the agency that administers your benefit.

  • Do I have to sign up to get my direct deposit money up to 2 days early?

    No. Early access to your direct deposit money is automatically a potential benefit of your Green Dot card if you are signed up for direct deposit. Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. Payroll, government benefits and child support are the only deposits that qualify for early access to your money.

  • Can I stop using direct deposit and still keep my card?

    Yes. If you decide you no longer want direct deposit, contact your payor and they’ll tell you how to cancel the service. Canceling direct deposit will in no way impact the use of your Green Dot card.

  • What types of income or benefits can be direct deposited to my Green Dot account?

    We deposit your payroll or government benefits to your Green Dot account, including:

    • Social Security benefits
    • SSI (Supplemental Security Income)
    • Pension payments
    • Railroad Retirement Benefits (RRB)
    • Defense Finance and Accounting Service (DFAS) payments
    • State unemployment benefits
    • Government Disability Benefits (SSDI or Workers’ Compensation)
    • Veterans’ benefits
  • How can I be sure the deposit was made?

    You can check for your direct deposit a few ways:

    1. Sign up for direct deposit alerts to receive an email or text message any time a direct deposit posts to your account.
    2. Review your Transaction History online to check for your deposit.
    3. Call our automated Green Dot Support Line to hear your most recent direct deposit amount and date.

    Note: Your payor will usually provide a payment stub or notice to let you know the amount of the payment deposited to your account.

    Green Dot has no additional information other than what is provided in your account, in alerts, or on the automated phone system.

  • My direct deposit was supposed to be deposited today, but I don't see it on my available balance. What happened?

    Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. If you haven’t received a direct deposit that you are expecting, it’s because we haven’t received the payment instructions from your employer or benefits provider.

    If you are concerned about the status of your direct deposit, please follow these steps:

    1. Contact your employer to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
    2. Once you have the TRACE #, call Green Dot Customer Support toll-free at (866) 795-7597 and Green Dot will investigate the transaction.

    NOTE: If you recently reported your card lost or stolen, please be sure to tell the Green Dot Customer Support Specialist when you call.

    If you enrolled in direct deposit for federal benefits, you should contact the agency that administers your benefit.

    • Social Security and Supplemental Security Income:
      Check the calendar of Social Security Payments to see when your payment should arrive.
      If you don’t receive your payment on the date indicated on the calendar, contact the Social Security Administration at (800) 772-1213 or visit the Social Security website.
    • Veterans Benefits:
      Check the Veterans Benefits Pay Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Department of Veterans Affairs Direct Deposit Center at (877) 838-2778 or visit the US Department of Veterans Affairs website.
    • Federal Civil Service:
      Check the Annuity Check Payment Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Once of Personnel Management / Civil Service at (888) 767-6738 or visit the Office of Personnel Management website.

       

  • Will I always get my direct deposit early?

    Many times, your employer or benefits provider will notify our bank of your incoming deposit in advance of your actual pay day. If they do, we will credit your pay or benefits to your card when they give us that advance notice instead of waiting for pay day. However, the exact time of day that your paycheck or benefit payment is deposited onto your card will usually vary from payday to payday because employers and benefits providers often send payment instructions at different times from pay period to pay period and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. If you don’t get it as early as you did the previous pay period, it doesn’t mean there’s something wrong or that we’re holding on to it. It just means we haven’t received it yet. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly. Green Dot will not be able to deposit your payment if we are unable to match recipients. If you log in to your account and set up the direct deposit Account Alert, we’ll automatically notify you any time a direct deposit is received. Carrier message and data rates apply.

There are 4 ways to cash and deposit checks

1. Cash checks with the Ingo® Money App ​

2. Deposit checks using the Green Dot App​

3. Cash and load checks at Walmart ​

4. Cash and deposit checks at an FSC​

See the respective FAQs below for each method.​

Cash checks with the Ingo® Money App
  • Who is Ingo Money?

    The Ingo Money service is provided to you by First Century Bank, N.A., a nationally chartered bank, so your paper checks and your money are always cleared and handled by a national bank regulated by the federal government until they reach your account issuer. The service is enabled and facilitated by Ingo Money, Inc., which provides the mobile app technology, check review, approval and guarantee services and other related services.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • What types of checks can I cash using the Ingo Money app?

    You can submit most check types for funding approval in the Ingo Money App, from $5 up to $5,000. This includes payroll and government checks with a pre-printed signature, business checks, two-party personal checks, handwritten payroll checks, insurance checks, attorney checks, cashier’s checks, money orders, rebate checks and refund anticipation checks. All checks must be made out to you, endorsed by you and drawn on a bank account in the United States or a U.S. territory.

    Please see https://www.ingomoney.com for the most current, complete list of acceptable checks.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • When will my money be available after cashing a check with the Ingo® Money App?

    If your check is approved, you can get your money in minutes. When you submit a check, it usually takes a few seconds to review a check for approval, although it can take 3-5 minutes and, in rare circumstances, up to an hour while Ingo Money works to verify sufficient information to approve your check. If your check is approved, your money will be sent to your Green Dot account. Fees apply for approved Money in Minutes transactions. If time is on your side, you can get your money on your card in 10 days for no fee, as long as your check is not returned unpaid within the 10-day period. All checks are subject to approval for funding at Ingo Money’s sole discretion.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • How can I learn more about using the Ingo® Money App to cash my checks to my Green Dot account?

    Learn more at https://www.ingomoney.com/faq/. And download the Ingo app for IOS here and Android here.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • How much does it cost to cash a check using the Ingo® Money App?

    Please refer to https://www.ingomoney.com/benefits-fees/  for applicable fees and additional information. All checks are subject to approval for funding at Ingo Money’s sole discretion.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

  • Why wasn’t my check approved using the Ingo® Money App?

    All checks submitted to Ingo Money are subject to review for approval, and most of the checks that are reviewed are approved. There are times though when Ingo Money is unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, Ingo Money cannot always tell you exactly why a check is declined because privacy regulations prevent them from sharing a check writer’s account information with you.

    Below are some examples of reasons a check may be declined:

    • Check was not written to you, as your name appears on your Ingo Money account.
    • Check was not endorsed.
    • Amount of the check is less than $5 or more than $5,000.
    • Amount of the check will cause you to exceed the daily, weekly, or monthly funding limits for your card.
    • Amount of the check will cause you to exceed the daily or monthly check cashing limits, or the maximum balance allowed on your card.
    • Check images are illegible or do not pass authenticity screening.
    • Check is a single-party check (drawn on another account you own) , a temporary check, a credit card check, or another unusual check type that Ingo does not support.
    • A properly voided image of the check was not received. If you need to resubmit your voided check image, call Ingo Money at (229) 276-3990 or chat with them online at ingomoney.com.
    • Sufficient information could not be verified on the check writer’s account.
    • Check was written on a closed or compromised account.

    If your check is declined, you will be notified in the app, by push notification (if you have enabled this service for the Ingo Money App on your mobile device) and by email. Your account will not be funded, and no fee will be assessed. You may attempt to deposit or cash your check with another service provider, or alternatively contact the check writer and request a new check or a different method of payment.

    For information on depositing a check using the Green Dot app, cashing and loading a check at Walmart or cashing and depositing a check at an FSC location, please refer to those FAQs.

Mobile Check Deposit using the Green Dot app
Cash and load checks at Walmart
Cash and deposit checks at an FSC