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Download the Green Dot app for free through the App Store or Google Play.

The Green Dot app is free to download and makes it easy to manage money from your fingertips! Launch the app and in just a few taps, you’ll be able to pay bills from the comfort of your home, deposit checks, add money from another bank account and so much more. Limits and fees apply

The Green Dot app is free to download and available for download on iOS and Android devices.

Yes, the Green Dot app is completely free to download.

It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

In case of errors or questions about your card, write to us at Green Dot Customer Care, PO Box 5100 Pasadena, CA 91117 or click here to dispute a transaction. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us, which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance.

In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

Quickly check your balance and transaction history online 24/7 by logging in to GreenDot.com or the mobile app.

You may also add your mobile number with Green Dot by logging in to your account and selecting Account Settings. Then you can text the following commands to 43411:

• To get your balance, text "BAL Last4" to 43411 (where Last4 is the last 4 digits of your card number).
• To check your transactions, text "HIST Last4" to 43411 (where Last4 is the last 4 digits of your card number).

We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

If you think you may have been scammed, please contact your local police department. You can also submit a fraud report with Green Dot. Do not use this link if you are attempting to report an error for a recent purchase you do not recognize in your transaction history. 

Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.
Availability of the pre-authorized money can take up to 10 business days (up to 60 days for car rentals) to be released back into your card balance.

Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. You can also simply click here.

Your Green Dot debit card can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your card. When this happens, it takes 10 business days for the money to be released back to your card.

If you need to update the address on your Green Dot account, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. You can also simply click here.

It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

In case of errors or questions about your card, write to us at Green Dot Customer Care, PO Box 5100 Pasadena, CA 91117 or click here to dispute a transaction. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

Upon successful completion of registering your temporary card, you can use the temporary card inside the package to make purchases in-store, online or everywhere Visa debit is accepted in the U.S.

You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET.

You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary, but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.

It is easy to sign up for Online Bill Pay!

1. Select “Online Bill Pay” from the navigation bar
2. Click on the “Sign Up Now” button on the right side of the page
3. After you have accepted the Bill Payment Agreement and verified your email, you’ll be ready to pay bills using your card

Please note that only personalized cards are eligible to enroll in the Online Bill Pay Service.

Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your card balance and the payment date — the earliest day that the biller may receive the bill payment.

If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00pm ET. If you submit your request for payment after 1:00pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.

You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.

It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account.

If you schedule a payment prior to 1:00pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.

If a payment fails due to insufficient funds, you can deposit money into your account and resubmit the payment with the same debit date if the additional funds are deposited prior to 1:00pm ET. If your additional funds are deposited after 1:00pm ET, you will need to resubmit your payment with a debit date of the following business day. Please check that the funds have been posted to your account prior to resubmitting the payment.

If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date. If there are not enough funds to cover the payment by 1:00pm ET on that date, then the bill payment will fail and we will send you a failure notification by e-mail. You should check your e-mail to ensure that your scheduled future payments are made.

You must provide a valid e-mail address when you enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications.

If your payment is declined due to insufficient funds, then you will need to resubmit the payment request once you have loaded sufficient funds onto the card.

Green Dot will not charge any fees for the use of the bill payment service.

With Green Dot, it’s easy to make on-time payments while on the go or from the comfort of your home.

TOP 3 REASONS TO TRY BILL PAY:

• Convenient – No need to write checks, pay for stamps, or make special trips to pay your bills
• Easy – Set up one-time or recurring bill payments and pay your bills automatically
• Organized – Track and control your payments in one convenient place

Please visit our Credit Card Bill Pay FAQ page for more information.

Register the card you purchased at retail here. You’ll be asked to provide some info so we can verify your identity, including your:

• Name
• Address
• Date of birth
• 16-digit card number
• Expiration date
• 3-digit security code (found on the back of your card)
• Mobile phone number

We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens a card with us.

Yes. However, Green Dot may limit the number of cards issued to you at its sole discretion.

Activate the card you got in the mail here.

You’ll be asked to create a PIN and provide some info so we can verify your identity, including your:

• Name
• Address
• Date of birth
• 16-digit card number
• Expiration date
• 3-digit security code (found on the back of your card)
• Last 4 digits of your Social Security number
• Mobile phone number

We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens a card with us.

You’ll need to register and deposit money to your card before you can start using it. Learn more about how to add money to your card and the fees that apply here.

If you forget your PIN or would like to change it, you can make the change by logging into the Green Dot App.

To see your ATM fees and limits, check the Simple Fees page for your card here.

Yes. You will create a 4-digit PIN (personal identification number) when you activate your personalized card. We may block ATM withdrawals in some countries due to fraud or security concerns. Please see terms for your card regarding ATM withdrawal limits.

Just sit back, relax, and wait for your new card to come in the mail! We’ll send an updated card your way as the expiration date on your card gets closer.

If you don’t receive the new card before your current one expires, contact us via the ‘Get Help’ link at the bottom of the page.

Make sure the address you have on file with us is correct. If you need to make an update, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. Or you can simply click here.

Once shipped, your new card will arrive in 7 business days.

Simply spend down the remaining funds on your card to a $0 balance then contact us via the 'Get Help' link at the bottom of the page to close your account. If you do not wish to use your card to spend your remaining funds, you can also contact us to get a check in the mail. Please note that paper checks can take up to 2 weeks to get to you and you will not have access to your funds after the check has been issued.

It’s simple. When using your card at the terminal, swipe for cash deposits, and insert your chip for purchases.   

Learn More

The chip adds another level of security to your transactions by requiring your chip-enabled card to produce a code that is used to validate the transaction. In other words, your transaction at a retail terminal prevents use of counterfeit cards. The chip itself makes the information on your card more difficult to steal – defending your account more prominently from fraudulent activity. 

No, that’s a different technology known as “Near Field Communication” or “NFC." EMV chip cards are used by inserting the card into the register’s payment terminal. 

Use your card everywhere Visa^® is accepted in the U.S. 

Simply insert your card when the sales clerk indicates that it is time to insert the chip.

Learn More

Yes. EMV is the official name of the chip on your card. The acronym EMV stands for “Europay, Mastercard, Visa.” 

The High-Yield Savings Account feature is only available for the Unlimited Cash Back Bank Account and the Cash Back Visa^® Debit Card. See your Product FAQ page for more information:

Unlimited Cash Back Bank Account.

Cash Back Visa^® Debit Card.

Money in your Vault cannot be spent on purchases or cash withdrawals. To access and spend the money you have set aside, simply transfer it from your Vault back to your card by using the Green Dot app. Money in your vault will be unavailable to spend on purchases or cash withdrawals, until you transfer it back to your account.

Money that is set aside in your Vault is included in your total card balance limit. The amount in your Vault plus the amount of your available card balance cannot exceed your card balance limit. See your Deposit Account Agreement for more information.

There are no fees associated with using the Vault.

You can access your Vault, view the amount of money you’ve set aside, or transfer money in and out of your Vault by using the Green Dot app or logging into your account at GreenDot.com. This feature is available with the 5% Green Dot Cash Back Visa^® Debit Card, Green Dot Visa^® Debit Card, Pay As You Go Visa^® Debit Card, and Green Dot Prepaid Mastercard or Visa cards, excluding Load & Go.

Don’t have the mobile app? Download it for iOS and Android devices.

This feature is available with the 5% Green Dot Cash Back Visa^® Debit Card, Green Dot Visa^® Debit Card, Pay As You Go Visa^® Debit Card, and Green Dot Prepaid Mastercard or Visa cards, excluding Load & Go. The Green Dot Money Vault is a FREE feature that allows you to set aside cash for a rainy day or a specific goal. Use it to stash cash for safe keeping, emergencies, or future purchases. Money in your Vault cannot be spent on purchases or cash withdrawals. You can move funds in and out of your Vault as often as you like, subject to security limits. There are no additional fees to use the Vault, but money in your Vault does not earn interest.

Overdraft protection allows you to make purchase transactions that exceed your available balance. ATM withdrawals, bill payments made within the app and sending money to others are not covered by overdraft protection. You must opt in to overdraft protection to be covered. A $15 fee may apply. See FAQ about fees for more information.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Green Dot accountholders who receive a single direct deposit of any amount are eligible for Basic overdraft protection coverage. Additional levels of protection are available for those receiving at least two direct deposits totaling $200+ or $400+ over a rolling 35-day period. You must opt in to overdraft protection to receive coverage at any level of protection.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

If you choose to receive notifications for the overdraft protection feature in the app, you could be notified by SMS, email or push notification. Or, you can find out by logging in to the Green Dot app or GreenDot.com/Overdraft.

Message and data rates may apply.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Each transaction that is greater than $5 and overdraws your account by more than $10, up to a maximum of five overdraft fees per monthly statement period, is eligible for fees.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Once you opt in to overdraft protection, purchase transactions are covered by overdraft protection. Cash withdrawals, paying bills within the app and sending money to others are NOT covered. 

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Yes. As long as you maintain the required direct deposits, and your account remains in good standing, you are still eligible for your existing coverage. Your coverage is automatically adjusted based on your direct deposits.

Payments of overdrafts are discretionary. If you have too many overdrafts in a billing period your protection may be suspended.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

There are two ways to opt in to overdraft protection once eligible - the Green Dot app or GreenDot.com

1) Green Dot app

• Log into your account
• Select OVERDRAFT PROTECTION on the home screen
• Tap the OPT IN ENABLE button
• After reviewing the Overdraft Protection Agreement, tap the AGREE and OPT IN button to opt in to overdraft protection.

Or

2) Green Dot.com

• Log into your account
• Go to the OVERDRAFT PROTECTION block on the home screen
• Select OPT IN TO ENABLE
• After reviewing the Overdraft Protection Agreement, click AGREE AND OPT IN to opt in to overdraft protection.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Yes. You can opt out at any time by logging in to the Green Dot app or Green Dot.com and navigating to OVERDRAFT COVERAGE. However, any pending purchase transactions may still take the account below $0 and result in an overdraft fee.

No overdraft fee will be assessed in connection with any overdraft transaction if your account is returned to a $0 or positive balance within 24 hours after the first transaction greater than $5 that overdraws your account by more than $10.

Payment of overdrafts is discretionary. Account must be in good standing and debit card activated to be eligible. Overdraft fees may not count towards overdraft protection limit and may cause account to be overdrawn by amount greater than overdraft protection limits specified above.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

There are two ways to opt out of overdraft protection coverage: the Green Dot app or GreenDot.com

1) Green Dot app

• Log into your account
• Select OVERDRAFT PROTECTION on the home screen
• Tap the  three dots "..." in the upper right corner
• Tap OPT OUT OF OVERDRAFT PROTECTION
• Tap OPT OUT

Or

2) GreenDot.com

• Log into your account
• Select the OVERDRAFT PROTECTION tab in the top navigation on the home screen
• Select the three dots "..." in the upper right corner
• Select OPT OUT OF OVERDRAFT PROTECTION
• Select OPT OUT

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Yes. There are no fees for overdraft protection with Basic coverage. There are no fees for transactions of $5 or less and no fee for transactions that overdraft your account balance up to $10 with Premium 100 and Premium 200 coverage.

No overdraft fee will be assessed in connection with any overdraft transaction if your account is returned to a $0 or positive balance within 24 hours after the first transaction greater than $5 that overdraws your account by more than $10.

Payment of overdrafts is discretionary. Account must be in good standing and debit card activated to be eligible. Overdraft fees may not count towards overdraft protection limit and may cause account to be overdrawn by amount greater than overdraft protection limits specified above.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

Depending on your overdraft protection coverage, a $15 fee per overdraft may be charged. No overdraft fee will be assessed in connection with any overdraft transaction if your account is returned to a $0 or positive balance within 24 hours after the first transaction greater than $5 that overdraws your account by more than $10.

Payment of overdrafts is discretionary. Account must be in good standing and debit card activated to be eligible. Overdraft fees may not count towards overdraft protection limit and may cause account to be overdrawn by amount greater than overdraft protection limits specified above.

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.

There are 3 different levels of overdraft protection coverage, based on how much you direct deposit.

BASIC
Benefit: You’re covered if you overspend your account balance by $10 without fees
Eligibility: At least one direct deposit in any amount
Fees*: $0

PREMIUM 100
Benefit: You’re covered if you overspend your account balance by $100
Eligibility: At least two direct deposits in previous 35 days totaling $200 or more
Fees*: $15 fee per overdraft may apply if account balance is not brought to at least $0 within 24 hours

PREMIUM 200
Benefit: You’re covered if you overspend your account balance by $200
Eligibility: At least two direct deposits in previous 35 days totaling $400 or more
Fees*: $15 fee per overdraft may apply if account balance is not brought to at least $0 within 24 hours

Learn more about overdraft protection

* Payment of overdrafts is discretionary. Account must be in good standing and debit card activated to be eligible. Overdraft fees may not count towards overdraft protection limit and may cause account to be overdrawn by amount greater than overdraft protection limits specified above.                               

Overdraft protection currently available on Cash Back Visa Debit Card and 5% Cash Back Visa Debit Card.